Gina Gonzalez

Dynamic and accomplished Senior scrum master with comprehensive experience in leading and executing projects, identifying and mitigating impediments, improving business processes and performances, and delivering complex products by utilizing agile methodologies and scrum framework. Solid track record of managing and leading projects/products in an agile delivery approach within time while adhering to the client’s requirements. Demonstrated expertise in mentoring diverse teams, while supporting product owners and backlogs to enhance velocity and remove internal and external impediments for scrum teams. Prudent in defining and deploying new product development processes and facilitating continuous improvement of existing processes.

Licenses & Certifications:
Certified Release Train Engineer: Scaled Agile, Inc. | Certified Scrum Master: Scrum Alliance | Certified Scrum Product Owner: Scrum Alliance | Professional Scrum Master: Scrum.org | Certified SAFe 4 Agilist | Certified ICP-ACC Agile Coach | Lean Six Sigma Yellow belt, 2016

Career Experience:
Salesforce, Remote
Program Manager & Senior Scrum Master, March 2022 - January 2023
Supervise an ART of 8 teams via PI planning. Coach scrum masters, product owners, business, and account executives regarding agile principles. Administer software development processes and procedures in an agile development environment. Act as a servant leader to resolve and escalate team impediments at the ART level. Coordinate with ART team members to assess and optimize agile metrics for each PI to have an overall agile health of 70% and up.
● Successfully delivered projects related to customer support, health and training, and success support as an RTE.
● Facilitated and supported three themed PI plannings, and I&A with ART team members to drive the following outcomes of PI objectives and commitment of teams to high-priority features.
● Improved program level by coordinating ART ceremonies biweekly, including retrospectives to examine gaps in the process and implementing improvement backlog items from problem-solving workshops, system demos, scrum of scrums, ROAM of impediments, and constant demonstration of Agile maturity.

USAA, Plano, TX
RTE, January 2022 – March 2022
Supervised an ART of 12 teams via PI planning. Train scrum masters, product owners, and account executives regarding agile principles. Administer software development processes and procedures in an agile development environment. Act as a servant leader to resolve and escalate team impediments at the ART level. Coordinate with ART team members to assess and optimize agile metrics.
● Ensured continuous process improvements by organizing workshops on assessing the agility level of the program.
● Coordinated the successful delivery of projects related to deposits, real estate, and credit cards as an RTE.
● Improved program level by coordinating ART ceremonies, including retrospectives, inspect and adapt workshops, system demos, scrum of scrums, optimized agile metrics up to 90% by tracking and ROAMing of teams’ impediments and coaching scrum team members to uphold agile principles, and constant
demonstration of Agile maturity.

Scrum Master, 2015 – 2021

Defined key performance metrics (KPIs) to management on deliveries and benefits realization of change implementations. Assigned tasks to an agile team based on their performance to accomplish within time and maintain a backlog of future work for consideration and prioritization. Planned and organized team training on agile principles and best practices. Delivered exceptional support to the product owner in drafting weekly team accomplishments reports for our account executive.
● Delivered projects related to Servicemembers Civil Relief Act and federal Fair Credit Reporting Act.
● Raised team productivity, story predictability, and self-efficiency for five team members in 2021.
● Increased team performance by over 80% by reviewing metrics and devising robust strategies.
● Ensured the highest client satisfaction rate by supervising and guiding product owners to improve story
writing, feature creation, and requirements gathering.

Business Intelligence Intern, 2014
Learned and utilized broad knowledge about pair programming, collaboration, and the Salesforce platform. Built and introduced an application using Apex. Delivered outstanding demo presentations to demonstrate application functionality. Retrieved and manipulated complex sets of data using an ETL (Extract, Transform, and Load) tool within data stage.
● Developed a Salesforce app to assist end-users in streamlining business productivity.
● Served as Scrum Master to identify and troubleshoot system administration and workflow design issues for
approval.

Education:
Master’s in Business Administration | Texas A&M Commerce, Commerce, TX, 2021
Bachelor of Business Science in Information Systems | The University of Texas at Arlington, Arlington, TX, 2014