Jobs
>
Plano

    Assistant Service Manager - Plano, United States - Pep Boys

    Pep Boys
    Pep Boys Plano, United States

    1 week ago

    Default job background
    Description

    ****

    **Assistant Service Manager**

    **Assistant Service Manager**

    **Requisition ID:**

    **Category:** Service Desk

    **Position Summary**

    Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

    **Duties & Responsibilities**

    Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

    Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

    Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

    Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

    Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

    Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

    Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

    Effectively communicates with all store associates, management, and customers.

    In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

    Key holder and responsible for basic and detailed opening and closing responsibilities.

    Maintain an organized and neat shop.

    Adhere to all company policies, procedures, safety and environmental rules.

    Other duties as assigned.

    **Knowledge, Skills, and Abilities**

    High school diploma or equivalent required.

    One year of experience in automotive service environment.

    One year of automotive service sales experience preferred.

    Valid Drivers License .

    Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

    Acted as a work lead or supervisor previously.

    Ability to exercise judgement and to work independently.

    Strong customer service skills.

    Ability to handle difficult customer situations.

    Comfortable utilizing up-sell techniques.

    Strong cash handling skills, including the use of POS systems.

    Strong verbal communication skills.

    Demonstrated consistency, accuracy and follow-through.

    Ability to work Days, Nights, Holidays and Weekends.

    **Physical Demands/Work Environment**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    **Physical Demands**

    Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

    Frequent standing and walking for long periods of time.

    Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

    Climb up and down ladders to retrieve and stock merchandise.

    Communicate effectively in person, by telephone, or by using telecommunications equipment.

    Enters and locates information on computer.

    Presents information to small and large groups.

    Visually verifies information, often in small print.

    Safely operates a motor vehicle.

  • O'Neil Digital Solutions, LLC

    Manager, Client Services

    1 week ago

    O'Neil Digital Solutions, LLC Plano, United States

    **About Us**: · **Summary**: · The Client Services Manager's priority is to support the Strategic Relationship Manager and Lead Client Services Manager in the day-to-day management of client's business activities, and will be responsible for the internal job production SLA monito ...

  • Terra Nova Group

    Nursing service manager in

    3 weeks ago

    Terra Nova Group Allen, TX, United States Freelance

    **Possible. Simply warm.** · **AWO Pfalz**: · The AWO Pfalz is a social and economic service company with approximately 1100 employees in 18 services in the field of elderly care. For our **senior home "Lambrechter Tal" in Lambrecht**, we are looking for a **nursing service man ...

  • Windsor Property Management Company

    Service Manager

    1 day ago

    Windsor Property Management Company Plano, United States

    Position at Windsor Communities Service Manager | Windsor Metro West - Austin, TX - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, Service Manager, Manager, Prope ...

  • poolwerx

    Service Manager

    1 week ago

    poolwerx Plano, United States

    Benefits/Perks · * Training will be provided · * Use of company vehicle · * Career progression opportunities · * Work unsupervised · * PTO · * Medical Insurance · * 401(k) · Company Overview · Why you will love being part of the Poolwerx Team · Poolwerx is a brand that cares abou ...

  • Windsor Communities

    Service Manager

    6 days ago

    Windsor Communities Plano, United States

    · Position at Windsor Communities · Service Manager Windsor Metro West - Austin, TX · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication tha ...

  • PAM Health

    IT Service Manager

    5 days ago

    PAM Health Plano, United States

    Job Description · Job Description · IT Service Manager · As an I.T. Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This requires a high level of availability to respond to reports of major incidents, fol ...

  • Bowman Williams

    Managed Services

    1 week ago

    Bowman Williams Plano, United States

    Managed Services – System Engineer · Managed Services – System Engineer · For this opportunity, we are looking for a Managed Services – System Engineer to add to our dynamic team. The Managed Services – System Engineer would be managing projects, doing hands-on project work and ...

  • Windsor Communities

    Service Manager

    2 weeks ago

    Windsor Communities Plano, United States

    · Position at Windsor Communities · Service Manager Windsor Metro West - Austin, TX · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication tha ...

  • PAM Health

    IT Service Manager

    1 day ago

    PAM Health Plano, United States

    Job Description · Job DescriptionIT Service Manager · As an I.T. Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This requires a high level of availability to respond to reports of major incidents, follow t ...

  • FHIOS SMART KNOWLEDGE

    Service Manager Junior

    1 week ago

    FHIOS SMART KNOWLEDGE Dallas, United States

    **FHIOS Smart Knowledge** · En Fhios llevamos ms de 20 aos aportando soluciones a empresas. Desde una transformacin digital que integre todas las acciones y procesos necesarios para introducir una empresa en el mundo digital, a campaas y proyectos a medida de marketing digital, ...

  • BlueWave Solutions

    Branch Manager for Personnel Services

    3 weeks ago

    BlueWave Solutions Garland, TX, United States Freelance

    Leading a team to success, pursuing goals, taking responsibility, demonstrating strength, shaping the future in Garland, TX. · Are you ready for a new challenge and want to raise your "own baby" to greatness? Absolutely. We are looking for industry enthusiasts and professionals i ...

  • Emerald Enterprises

    Deputy Nursing Service Manager

    3 weeks ago

    Emerald Enterprises Addison, TX, United States Freelance

    **WE ARE LOOKING FOR** · **Deputy Nursing Management (m/f/d)**: Karlsruhe - Full-time · We are a private home care service in Karlsruhe and combine professionalism and compassion in nursing to ensure our clients a life of satisfaction and dignity in familiar surroundings. · **Cos ...

  • Asbury Automotive Group

    Assistant Service Manager

    1 day ago

    Asbury Automotive Group Plano, United States

    The role of an Assistant Service Manager/ Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Work and the manufacturer to ensure Service Manager, Service Advis ...

  • Collin College

    Manager Food Services

    1 day ago

    Collin College Plano, United States

    Primary Location: · 2800 E. Spring Creek Parkway, Plano, Texas, 75074 · We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities. · Job Summary: · Provide leadership and management for f ...

  • Luminator Technology Group

    Customer Service Manager

    1 week ago

    Luminator Technology Group Plano, United States

    Are you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers. · About the Role: · ...

  • Aramark

    Patient Services Manager- Food Service

    2 days ago

    Aramark Plano, United States

    Job Description · Aramark Healthcare+ is seeking a Patient Services Manager for Texas Heart Hospital in Plano, Texas. · The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing ...

  • Anderson Merchandisers, L.L.C.

    Client Services Manager

    2 weeks ago

    Anderson Merchandisers, L.L.C. Plano, United States

    WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you · Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also ...

  • Highland Homes

    Warranty Service Manager

    1 week ago

    Highland Homes Plano, United States

    ** Warranty Service Manager / Customer Care Manager** · **Job Category****:** WARRANTY **Requisition Number****:** WARRA01581 Showing 1 location **Job Details** · **Description** · For over 30 years, one Company has represented quality & leadership - **Highland Homes** - where ...

  • Highland Homes

    Warranty Service Manager

    1 week ago

    Highland Homes Plano, United States

    ** Warranty Service Manager** · **Job Category****:** WARRANTY **Requisition Number****:** WARRA01581 Showing 1 location **Job Details** · **Description** · For over 30 years, one Company has represented quality & leadership - **Highland Homes** - where building careers goes h ...

  • Mercedes-Benz

    Assistant Service Manager

    1 week ago

    Mercedes-Benz Plano, United States

    Mercedes-Benz of Plano is currently seeking Full-Time Assistant Service Managers to complete our award-winning service department. · The purpose of our ASM is to maximize our Clients' experience with our Dealership. Your two objectives are to be sure your Customer's car is fixed ...