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    Service Manager Junior - Dallas, United States - FHIOS SMART KNOWLEDGE

    FHIOS SMART KNOWLEDGE
    FHIOS SMART KNOWLEDGE Dallas, United States

    1 week ago

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    Description

    **FHIOS Smart Knowledge**

    En Fhios llevamos ms de 20 aos aportando soluciones a empresas. Desde una transformacin digital que integre todas las acciones y procesos necesarios para introducir una empresa en el mundo digital, a campaas y proyectos a medida de marketing digital, desarrollo web y administracin de sistemas. Contamos con especialistas de todas las reas multimedia para responder a todas las necesidades de la empresa digital.

    **Descripcin de la oferta**

    En FHIOS estamos buscando un **Service Manager Junior** para colaborar en la gestin del backlog de peticiones y proceso de comunicacin con negocio de un importante cliente del sector editorial.

    **En Fhios llevamos ms de 20 aos aportando soluciones a empresas.** Desde una transformacin digital que integre todas las acciones y procesos necesarios para introducir una empresa en el mundo digital, a campaas y proyectos a medida de marketing digital, desarrollo web, administracin de sistemas y Outsourcing.

    Contamos con especialistas de todas las **reas multimedia** para responder a todas las necesidades de la empresa digital.

    Gestionar el equipo de desarrollo asociado al servicio de AM del cliente (soporte y desarrollo de aplicaciones).

    Coordinar el equipo de desarrollo, backlog de peticiones va JIRA.

    Coordinar la asignacin de tareas y seguimiento de estas (incidental, soporte y evolutivos RFC) con el apoyo del responsable tcnico de cada rea. Asegurar el cumplimiento del SLA.

    Participar en el comit de cambios con negocio, gestin de la demanda y capacidad, planificacin de las releases de las diferentes aplicaciones.

    Elaboracin del Dashboard de Service Delivery, informes de seguimiento.

    Comunicacin con negocio de la planificacin de las diferentes releases y despliegues.

    Seguimiento de los despliegues con el equipo de DEVOPS.

    Seguimiento del incidental, seguimiento de los temas de prioridad alta.

    **En FHIOS no solo pedimos, tambin ofrecemos**

    Ubicacin del puesto: Barcelona.

    Horario: lunes a viernes de 9h a 18h con flexibilidad de entrada.

    Gracias al programa Onboarding tendrs la bienvenida virtual ms acogedora posible.

    Ofrecemos recursos formativos como certificaciones o plataformas como Udemy.

    Podrs distribuir tu salario como quieras con nuestro Plan de Retribucin flexible: Ticket transporte, restaurante y guardera y seguro mdico.

    Financiamos parte de tu gimnasio al trabajar con la plataforma Andjoy.

    Trabajamos para garantizar la diversidad e igualdad de oportunidades. Tenemos un comit de igualdad que vela por la paridad de toda la familia FHIOS.

    **Requisitos**

    Experiencia mnima de 3 aos en gestin de personal y liderando proyectos de desarrollo web.

    Conocimientos de ITIL.

    Experiencia en herramientas de ticketing de gestin de servicios

    Perfil polivalente con experiencia previa como consultor/tcnico.

    Habituado al trato con clientes y partners.

    Buen nivel de ingls.


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