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    Project Manager - Dallas, United States - Leap Brands

    Leap Brands
    Leap Brands Dallas, United States

    3 hours ago

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    Description
    Position Overview:

    As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant/retail] operations. This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.

    Responsibilities:
    1. User Support:
      • Provide front-line technical support to end-users in the [restaurant/retail] environment.
      • Address and resolve hardware, software, and network-related issues promptly.
    2. POS Systems Management:
      • Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
      • Collaborate with vendors to troubleshoot and resolve POS system issues.
    3. Hardware and Software Maintenance:
      • Install, configure, and maintain computer hardware, software, and peripherals.
      • Conduct regular system updates and patches to ensure security and functionality.
    4. Network Support:
      • Monitor and troubleshoot network connectivity issues.
      • Collaborate with network administrators to resolve complex network problems.
    5. Data Backup and Recovery:
      • Implement and oversee data backup procedures to prevent data loss.
      • Assist in data recovery efforts in the event of system failures.
    6. Security Measures:
      • Implement and enforce IT security measures, including user access controls and antivirus software.
      • Educate end-users on best practices for maintaining security.
    7. Documentation:
      • Maintain accurate records of IT inventory, configurations, and support activities.
      • Document troubleshooting steps and solutions for common issues.
    8. Collaboration:
      • Collaborate with IT team members and other departments to address IT-related needs.
      • Participate in cross-functional projects to improve overall IT infrastructure.
    Qualifications:
    • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
    • 2+of experience in IT support, preferably in the [restaurant/retail] industry.
    • Proficiency in troubleshooting hardware, software, and network issues.
    • Familiarity with POS systems and related technologies.
    • Strong customer service and communication skills.
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