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    Account Manager - Chesapeake, United States - TK Elevator

    TK Elevator
    TK Elevator Chesapeake, United States

    12 hours ago

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    Description
    The first 3 letters in workplace safety are Y-O-UTK Elevator is currently seeking an experienced Account Manager - Service/Repair based in Norfolk, VA

    Essential duties and responsibilities:


    Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reductionManages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wantsIncludes building relationships in BOMA and other associated groupsDevelops capital plans for customers to address their short- and long-term building needsMaintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information.

    Includes developing knowledge of local elevator code requirementsPrepares repair job proposals by estimating labor and other job costs using estimating software program.

    For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvalsPrepares service contract bids.

    Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvalsReceives and responds to written and oral questions related to quoted repairs and service contracts.

    Includes performing follow-up with customers on all service and repair proposalsMonitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issuesContacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriateKeeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations.

    Uses company-provided sales management softwareMaintains a strong understanding of TK Elevator, its regional and company mission and objectives, ethical standards and code of conductUtilizes the Customer Relations Management (CRM) tool to update and manage sales pipelineAssists in A/R collection efforts to ensure prompt payment from customersPerforms other duties as may be assignedBachelor's Degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree is preferredAbility to read and interpret architectural and/or blueprint/drawings preferredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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