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    Information Technology Help Desk Technician - Nashville, United States - Onora Group

    Onora Group
    Onora Group Nashville, United States

    2 weeks ago

    Default job background
    Description

    Our client is growing and is seeking an IT Help Desk Technician. In this role, you will support the organization's 150 users. They have a casual work environment and are in the music industry.

    Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
    • RESPONSIBILITIES: Deskside or remote Initial hardware, software, and networking troubleshooting
    • Coordinate repairs with hardware vendors
    • Assist in the administration of IT systems
    • Maintenance and configuration of printers
    • New user hardware deployments and account creation
    • Ability to be process-oriented and have good documentation skills
    • REQUIREMENTS: Candidates must have at least 3 years of experience working on a help desk team
    • Must be able to provide good customer service and engage with users
    • Must have experience supporting MAC and Windows computers
    • Ability to do basic network troubleshooting
    • Past experience using ticketing software
    • Must be organized and process-oriented to ensure good customer support
    • Previous experience with Microsoft 365 Administration is preferred
    • Previous experience with Jamf is preferred for mobile device management
    • Other "nice to haves" are Adobe, CallTower, Crowdstrike, Tableau, Ubiguiti networking and security cameras

    ADDITIONAL:

    This is a fully onsite role in Nashville, TN. Our client offers a robust benefits plan and is growing its IT organization.

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