Help Desk Technician - Franklin, United States - Epsilon

Epsilon Franklin, United States

3 weeks ago

Description

Help Desk Technician

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilons headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilons team, you will have the opportunity to contribute to Epsilons business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Our Customers Mission:
Epsilon is partnered with the IRS to assist them with their increased technical support needs as they a undergo a nationwide hiring surge. Epsilons team members work in tandem with the local IRS technical personnel to provide deskside and network support services to new and current IRS employees.

You will be working onsite at the Internal Revenue Services Franklin, TN location.

An average day:
As a member of the Help Desk Technician team, you will provide on-site support, answer calls, create, and troubleshoot tickets, image new devices, distribute equipment, and participate in scheduled equipment refreshes. Every day is different, but what you can expect is the opportunity to experience a mixture of technical issues and customer interactions. In this position you will:

Provide support for resolving customer problems with their deskside IT equipment, including laptops, desktops, telephones, printers, and scanners.
Provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.
Install Windows 10 operating system and other standardized applications on Dell and HP laptops and desktops.
Distribute peripheral IT equipment supplies (i.e., network printer toner, etc.)
Support the maintenance of local area network (LAN) and wide area network (WAN) components.

Basic Qualifications:

As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
Must have, no less than, 1-2 years recent (within the last 3 years) experience as a Help Desk Technician or similar position.
Must have hands-on experience with the following: installation, configuration and troubleshooting of Windows 10 OS, Office 365, Imaging Windows PCs or laptops (Dell or HP), equipment deployment and refreshes, troubleshooting VPN issues, Active Directory (Account creation, deletion, password resets, policy updates etc.), and Ticketing Systems like (Remedy, Service Now, Connectwise, Etc.)
The patience and empathy to troubleshoot problems with non-technical end users.
The diligence to follow up, attend scheduled calls, and document work performed.
Ability to communicate effectively, both verbally and in writing.
The ability to remain calm and professional under stress.

Preferred Qualifications:

Current or previous Public Trust with the IRS

Other Requirements:

Will be subject to a Federal Government Background Investigation
May require occasional local or overnight Travel based on business needs

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click

here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email - .

Help Desk Technician

2 weeks ago

TEKsystems Franklin, United States

: · MMNA is looking for a Help Desk Technician to join their team. This person will be responsible for Tier 1 tasks (reset passwords, remote assistance for users in field to connect to VPN, make sure laptops are prepared for new users, testing laptops to make sure everything work ...
Help Desk Technician

1 week ago

Epsilon, Inc. Franklin, United States

Help Desk Technician · Who is Epsilon: · Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known f ...
Help Desk Technician

2 weeks ago

Epsilon Franklin, United States

Help Desk Technician · Who is Epsilon: · Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known f ...
IT Help Desk Technician

3 weeks ago

TEKsystems Franklin, United States

: · Our cleint is looking for a Help Desk Technician to join their team. This person will be responsible for Tier 1 tasks (reset passwords, remote assistance for users in field to connect to VPN, make sure laptops are prepared for new users, testing laptops to make sure everythin ...
Help Desk Technician

1 week ago

TEKsystems Brentwood, United States

: · TEKsystems in Nashville is currently looking for a level one Help Desk consultant for a six month opportunity for a local client. We currently have four people on these team supporting the state of North Carolina's death portal and need to add an additional person to support ...
Help Desk Technician

5 days ago

Highland Ventures, LTD Brentwood, United States

Help Desk Technician · Location: Brentwood, TN · Date: May 2024 · JOB DESCRIPTION · About Highland Ventures · Highland Ventures is a national venture management company focused on strategically developing and operating business subsidiaries centered around its real estate por ...
Help Desk Technician

3 days ago

LaSalle Network Nashville, United States

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Nashville, TN and will be expected to be onsite but will also be offered some remote flexibility. This is a contr ...
Help Desk Technician

1 week ago

LaSalle Network Nashville, United States

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Nashville, TN and will be expected to be onsite but will also be offered some remote flexibility. This is a contr ...
Help Desk Technician

1 week ago

The LaSalle Group Nashville, United States

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Nashville, TN and will be expected to be onsite but will also be offered some remote flexibility. This is a contr ...
IT Help Desk Technician

6 days ago

JumpCrew Nashville, United States

IT Help Desk Technician (Tier 1 & Tier 2 Support) · JumpCrew is seeking an IT Help Desk Technician who is proficient in managing both Tier 1 and Tier 2 support tasks. This key role is instrumental in maintaining exceptional client satisfaction and ensuring the reliability of our ...
Help Desk Technician

2 weeks ago

TEKsystems Nashville, United States

: · CoreCivic is looking for 2 Help Desk Technicians to join a team of 6 on the Service Desk. All of the "technical" training will be owned by CoreCivic for this persons first 2 weeks on the job (there are also several Senior folks on the team that will train). Looking for someon ...
Service Desk Technician

4 days ago

Vaco Technology Nashville, United States

· We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area. · What you bring:3+ years Service Desk/Desktop Support Experience · Strong knowledge of Microsoft operating systems and Office Suite. · Experience with ticketing s ...
Service Desk Technician

1 week ago

Brooksource Nashville, United States

Service Desk Technician · Ongoing Contract · We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be requi ...
IT Help Desk Technician

5 days ago

JumpCrew Nashville, United States

IT Help Desk Technician (Tier 1 & Tier 2 Support) · Increase your chances of an interview by reading the following overview of this role before making an application. · JumpCrew is seeking an IT Help Desk Technician who is proficient in managing both Tier 1 and Tier 2 support t ...
Help Desk Technician

1 week ago

Brooksource Tennessee, United States

Service Desk Technician · Ongoing Contract · *Fully Remote but must reside in Tennessee* · We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer ...
Service Desk Technician

3 weeks ago

Brooksource Nashville, United States

Service Desk Technician · Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. · Ongoing Contract · We are hiring entry level IT support technicians to support our client. This individual will be responsibl ...
IT Help Desk Technician

2 days ago

JumpCrew Nashville, United States Full time

Description · IT Help Desk Technician (Tier 1 & Tier 2 Support) JumpCrew is seeking an IT Help Desk Technician who is proficient in managing both Tier 1 and Tier 2 support tasks. This key role is instrumental in maintaining exceptional client satisfaction and ensuring the reli ...
Service Desk Technician

1 week ago

Virtual Nashville, United States

We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area. · What you bring: · 3+ years Service Desk/Desktop Support Experience · Strong knowledge of Microsoft operating systems and Office Suite. · Experience with ticketing s ...
Help Desk Technician

1 week ago

TEKsystems Nashville, United States

Job Description · Job DescriptionFully Remote***** · Have to be willing to go onsite to pick up equipment and future potential meetings. · Duration · 12 · Duration Unit · Month(s) · Req Description · Description · \*\*\*\*\*\* The candidate will need to be in the Middle TN area ...
Service Desk Technician

6 days ago

Vaco Nashville, United States

We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area. · What you bring: · 3 years Service Desk/Desktop Support Experience · Strong knowledge of Microsoft operating systems and Office Suite. · Experience with ticketing ...