Help Desk Technician - Nashville, United States - The LaSalle Group

The LaSalle Group Nashville, United States

3 weeks ago

Description

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Nashville, TN and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity.

Help Desk Technician Responsibilities:

Monitor, prioritize and respond to user requests and incidents
Provide detailed updates and tracking of incidents in the IT incident tracking system
Setup, configure, deploy and troubleshoot desktops and laptop
Setup, configure, deploy and troubleshoot desk and mobile phones
Setup, configure, train and troubleshoot remote user connectivity
Troubleshoot a wide array of Windows issues
Assist users with evaluating the authenticity of email messages
Install and configure new and existing software
Escalate and partner with more senior level techs as needed
Create knowledge base articles on frequently seen technical issues
Document internal procedures related to Help Desk related responsibilities
Handle 60-70 tickets

Help Desk Technician Requirements:

1+ years of corporate help desk experience
Bachelor's degree in computer science or related preferred, but not required
Experience working in a fast-paced environment
Experience troubleshooting Microsoft Office applications
Experience troubleshooting Windows or mobile operating systems
Demonstrated ability for critical thinking and problem solving
Excellent verbal and written communication
IT support ticketing system experience important, but not required
SQL experience is preferred

If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you If you are interested in learning more, please apply today

Thank you,

Jessica Rico
Unit Manager - Technology Services
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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