Cloud Operation Support Specialist - Olympia, United States - General Accountability Office

General Accountability Office Olympia, United States

2 weeks ago

Description

Cloud Operation Support Specialist

Legislative Branch

Location

1 vacancy in the following location:
*

Relocation expenses reimbursed**No
*

Telework eligible**Yes as determined by agency policy

Duties

Summary

The Science, Technology Assessment, and Analytics (STAA), Innovation Lab is looking for a Cloud Operation Support Specialist that will support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders.

Responsibilities

Provide routine technical support directly to users of Amazon Web Services (AWS) cloud computing services, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and other evolving as-a-service capabilities.
Monitor and configure AWS Service Catalog across the multi-account and multi-tenant environment.
Manage access requests, user accounts, and configuration of identity management across cloud services, cloud infrastructures, and Innovation Lab tools.
Coordinate reporting and documentation of cybersecurity events and incidents with the incidence response team and across matrixed stakeholders.
Monitor cloud resource usage across services through the AWS billing and cost management console, and provide reports to key stakeholders. This duty includes identifying cost optimization opportunity based on cloud service utilization and very billing accuracy.
Track progress in meeting operational objectives across Agile-based program increments, release trains, and sprints.
Coordinate on-boarding and off-boarding of support personnel and monitor government furnished material.
Complete accurate and contemporaneous recordkeeping for the Innovation Lab, including project documentations, policies, and procedures using collaboration tools such as Jira and Confluence.
Serves as a Contracting Officer Representative (COR) overseeing contracts and monitors contractor activities to ensure compliance with contract provisions. Execute contract administration activities such as evaluating contractor compliance; leading in-scope and performance discussions; and planning for renewal/option exercise actions.
Participate in retrospectives and sprint planning discussions to help coordinate external stakeholder inputs and address impediments.
Coordinate operational activities of the Innovation Lab such as event planning, outreach to mission and operation teams, schedule alignments, training management, and compliance assessments.

Travel Required
Not required
*

Supervisory status**No
*

Promotion Potential**02

Requirements

Conditions of Employment

Once formally designated as a COR, you have 90 days to complete the initial training course for the requisite level needed to manage the contract(s) and must complete all certification requirements within two years.
You must be a U.S. Citizen
You may be required to submit a financial disclosure statement.
You may be required to obtain and maintain security clearance.
You must be registered with the Selective Service as applicable.

Qualifications

You must meet all qualification requirements before the announcement closes.

Applicants must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS-11 in the Federal Service, or comparable private/public sector experience which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.

Specialized experience is defined as experience:

serving as a system administrator for an Amazon Web Services (AWS) product;
evaluating processes and operations to propose process improvements; and
participating on cross-functional or matrix project teams to implement a cloud-based computing system.

NOTE: Your application should clearly show your possession of the specialized experience qualification requirement and the four competencies listed above.

You must meet all qualification requirements before the announcement closes.

Education

You must meet the education requirements by the closing date of the announcement.

You must meet one of the following:

I have an undergraduate or graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
I have an undergraduate or graduate degree that provided a minimum of 24 semester hours in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management AND required the development or adaptation of applications, systems, or networks.
I have paid or unpaid IT-related experience that demonstrates these competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving.
I have completed specific, intensive IT-related training (for example, IT certification) that demonstrates these competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving.

Additional information
This is a bargaining unit position.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Selectee may be required to file a Financial Disclosure Statement.
Travel and relocation expenses will not be paid for by the GAO.
Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit
GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email

Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made.

If selected, at the time of appointment, selectees will be required to update the OF-306.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

The U.S.

Government Accountability Offices policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The questionnaire will assess your qualifications for the job.

If you meet all of the qualification requirements, your application will be placed in one of three categories:
Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Please make sure that your responses to the assessment questions are supported in your resume. Follow all instructions carefully as incomplete answers, errors, or omissions may affect your rating.

Your rating will be invalid if you fail to include a narrative reply to any vacancy question(s) that requires further explanation or your reply is "see resume".

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSAs):

Knowledge of AWS administrative tools such as AWS Management Console and Service Catalog to monitor region or account based activities, users, budgets, alarms, and policies.
Experience using, configuring, and managing collaboration teams, including Atlassian Jira, Atlassian Confluence, and Slack.
Knowledge of acquisition policy, meth

#J-18808-Ljbffr

IT Support Specialist

2 weeks ago

Gensler Olympia, United States

**IT Support Specialist** · **Your Role** · Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of · the · region, but m ...
Technology Support Specialist

1 week ago

McDermott Will & Emery Olympia, United States

** Technology Support Specialist** · **Job Category****:** Information Technology (IT) · **Requisition Number****:** TECHN01947 · Showing 1 location · **Job Details** · **Description** · **Position Summary:** · The Technology Support Specialist provides tier two deskside techn ...
Program Support Specialist

1 week ago

PM Consulting Group Olympia, United States

**Program Support Specialist (Lab)** · Washington, DC · **Background:** · This position is located in USAIDs Bureau for Development, Democracy, and Innovation, in the Program Office. The DDI Program Office includes five teams; the Program Support Specialist supports all teams an ...
Operations Support Specialist

1 week ago

Uicalaska Olympia, United States

Posting Title · Operations Support Specialist · Description · OPERATIONS SUPPORT SPECIALIST (ASAALT F): · Bowhead seeks an Operations Support Specialist to support the Assistant Secretary of the Army, Acquisitions Logistics and Technology (ASA/ALT) contract located in Washingt ...
Operations Support Specialist

1 week ago

Advanced Technologies and Laboratories International Olympia, United States

** Position Description** · **Operations Support Specialist** · Location · **WA - Richland** · Job Code · **5138** · # of openings · **1** · Advanced Technologies and Laboratories International, Inc. (ATL) has partnered with Navarro Research and Engineering, Inc. to form H ...
Operations Support Specialist

1 week ago

Joint Chiefs of Staff Olympia, United States

** Operations Support Specialist** · **Department of Defense** · **Summary** · This position is part of the Organization of the Joint Chiefs of Staff. The incumbent will be responsible for serving as an Operations Support Specialist directly · supporting the Office of the Chairma ...
Peer Support Specialist

4 days ago

Kitsap Mental Health Services Olympia, United States

** Peer Support Specialist - Crisis Response Team** · *Share by Email* · Location: · Almira Main Campus - Bremerton, WA · Education Level: · HS Diploma / GED · **General Summary of Duties** · : The Crisis Response Team Peer Support Specialist has experience as a recipient o ...
Operations Support Specialist

1 week ago

All Native Group Olympia, United States

**Operations Support Specialist** · Washington, DC, USA · Req #4571 · Sunday, February 27, 2022 · **Summary** · All Native Group is seeking an Operations Support Specialist to provide administrative support to the Bureau of Medicine. · Duties in this position will be performe ...
Software Support Specialist

4 days ago

Tyler Technologies Olympia, United States

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process. · Public sector agencies manage a variety of complex, mission-critical tasks each day · from moni ...
Customer Support Specialist

4 days ago

EvergreenHealth Olympia, United States

**Description** · **About this position:** · We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest-rated healthcare systems in the Puget Sound area As a Customer Support Specialist, you will be the first ...
Clinical Support Specialist

1 week ago

EvergreenHealth Olympia, United States

** Clinical Support Specialist (0.4 FTE) Day shift** · Clinical Support · Kirkland, Washington · Department: Hospice and Home Health Admin · Job Type: Part-Time Shift: Day · Hours/Week: 12-16 · Req: 43425 · **Description** · Job Summary: · Responsibilities may include support in ...
Senior IT Support Specialist

2 weeks ago

Spire Global Olympia, United States

**Senior IT Support Specialist** · **Location:** · **Department:** · Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, ...
Systems Support Specialist

2 weeks ago

Federal Energy Regulatory Commision Olympia, United States

** Systems Support Specialist** · **Department of Energy** · The Federal Energy Regulatory Commission (FERC) is ranked within the top 5 mid-size agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings This Systems Support Analys ...
Facilities Support Specialist

2 days ago

Nisqually Indian Tribe Olympia, United States

Job Description · Job DescriptionGENERAL SUMMARY · Under minimal supervision, oversees daily operations and maintains systems functions for the Nisqually Tribal Health & Wellness Center. Performs skilled troubleshooting, repairs and preventive maintenance on a wide variety of bui ...
Customer Support Specialist

1 day ago

EvergreenHealth Olympia, United States

**Description** · **About this position:** · We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest-rated healthcare systems in the Puget Sound area EvergreenHealth was just ranked as a top 50 Hospital in ...
Cash Management Support Specialist

5 days ago

Key Bank Olympia, United States

Cash Management Support Specialist page is loaded **Cash Management Support Specialist** · **Cash Management Support Specialist** · locationsFor Those Who Work At Home, WA · time typeFull time · posted onPosted 5 Days Ago · job requisition idR-5911 · **Location:** · For Those ...
Procurement Support Specialist II

1 week ago

Katmai Government Services, LLC Olympia, United States

Job Title · Procurement Support Specialist II · Location · RICHLAND, WA 99352 US (Primary) · Job Description · **SUMMARY** · The Procurement Support Specialist II will provide general support services for the Hanford Procurement Division (HPD). · **ESSENTIAL DUTIES & RESPONSI ...
Workforce Operations Support Specialist

1 week ago

Fiserv Olympia, United States

Workforce Operations Support Specialist page is loaded **Workforce Operations Support Specialist** · **Workforce Operations Support Specialist** · locationsLiberty Lake, WashingtonHagerstown, MarylandCoral Springs, FloridaHagerstown, MarylandCoral Springs, Florida · time typeFul ...
DAG Software Support Specialist

4 days ago

Novogradac & Company Olympia, United States

**DAG Software Support Specialist** · Location · **Bellevue, WA** · Job Code · **2714** · # of openings · **1** · **Novogradac & Company LLP** is a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, and the allied grou ...
Washington, Operations Support Specialist

1 week ago

K-12 Olympia, United States

** Washington, Operations Support Specialist (ISWA)** · **Job Category****:** Academics · **Requisition Number****:** WASHI20210 · Showing 1 location · **Job Details** · **Description** · * · **** · * · **** · * · **** · **Get to know Insight School of Washington (ISWA) ** ...