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    Patient Access Specialist II-Medical Call Center - Baltimore, United States - Johns Hopkins HealthCare

    Johns Hopkins HealthCare
    Johns Hopkins HealthCare Baltimore, United States

    2 weeks ago

    Default job background
    Description
    Join an amazing global healthcare organization

    Room for growth and a standard day shift schedule

    Location : Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211

    Some initial job training must be completed on site.

    Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends

    The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:
    • Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
    • Creating connections with patients while working with an exceptional, multi-disciplinary team
    • Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
    • Providing exceptional customer service on every call
    • Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine
    Education:

    High school diploma or GED required. Some college preferred.

    Work Experience:

    Requires a minimum of two years of experience in medical office, hospital, medical call center or similar customer service environment

    Knowledge/Skills:

    Requires proficient typing skills, ability to talk and type simultaneously. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

    Requires a working knowledge of the following: medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, regulations, and managed care plans. Microsoft Word, Microsoft Excel and other application experience also required. Must be proficient on multi-line phone or ACD or similar system, copier, fax machine, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.).

    Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

    Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

    Johns Hopkins Health System and its affiliates are drug-free workplace employers.

    Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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