Call Center Coordinator - Spring, United States - 4G Dental Lab

4G Dental Lab

Verified Company

Spring, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Call Center Coordinator _

Objectives of this role:

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Handle a large volume of inbound and outbound calls in a timely manner:

Identify customer needs, research issues, resolve complaints, and provide solutions:

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Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team:

Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities:

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Memorize scripts for products and services, and refer to them during calls
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Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately:

Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate:

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Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality:

Create and maintain record of daily problems and remedial actions taken, using call-center database:

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Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications:

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High school degree or equivalent
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Experience working in a call center or customer-support role:

Strong active-listening and verbal-communication skills:

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Proficiency in problem-solving:

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Ability to multitask and manage time effectively

Preferred skills and qualifications:

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Expertise in conflict resolution:

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Experience in customer sales

Job Types:
Full-time, Part-time

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Benefits: