- Formulate the strategy to move our Customer Support Technology from the current implementation to the next generation Customer Support Technology on top of Atlassian's cloud platform.
- Work with dependency teams to develop a plan and roadmap.
- Migrate Customer Support org to the new system while achieving CSS business goals and staying within guardrails to ensure high customer satisfaction and keeping support costs low.
- Develop Supportability standards and drive adoption of those across the entire Engineering organization.
- Help with hiring and mentoring of other engineers on team.
- Act as Technical Lead for a team of engineers.
- Be responsible for quality of the code base and operational excellence.
- Build relationships with key Customer Support org stakeholders and Engineering leaders across Atlassian.
- Bachelor's degree in Computer Science or equivalent.
- 10+ years of experience working as senior Software Engineer.
- 5+ years of experience acting as Technical Lead for a team of engineers.
- Experience with Customer Support Technology, ticketing systems, and use of AI to solve customer support problems will be a plus.
-
Information Technology Support Specialist Ii
1 week ago
Texas Department of Criminal Justice Austin, United StatesJob PostingClick on the Job Posting Number for a more detailed job description. · POSTED: · CLOSES: · JOB POSTING NO: 064192PP14 · PAYROLL TITLE: INFO TECH SUP SPEC II · EXTENDED TITLE: Board of Pardons and Paroles Information Technology · SALARY: GR. B16 - ($ / Monthly) · VACA ...
-
Technology Support Engineer
2 weeks ago
Huston-Tillotson University Austin, United StatesJob Details · Job Location · Huston-Tillotson University - AUSTIN, TX · Salary Range · $46, $50,000.00 Salary/year · The Technology Support Engineer role is responsible for supporting and maintaining technology equipment and IT (Information Technology) assets. This includes in ...
-
Technology Services Support Engineer
2 weeks ago
TransPerfect Austin, United States*Preferred location: Austin, Texas & Boulder, Colorado · The position is open to other locations in the US where we have an office. · Who We Are: · TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over ...
-
Business Technology Support I
1 week ago
University of Texas at Austin Austin, United StatesProvide excellent customer service providing support for SaaS solutions, build collaborative relationships, act as a business partner who consistently follows through on commitments, provide consultative guidance to our campus customers for Human Capital Management and Payroll tr ...
-
GF Specialist Technology Support
2 weeks ago
Austin ISD Austin, United StatesTHIS POSITION IS PARTIALLY OR FULLY GRANT FUNDED. EMPLOYMENT IS CONTINGENT UPON AVAILABILITY OF FUNDS. COMPENSATION: Duty Days: 209 Salary Range: Compensation Manual HELPFUL INFORMATION: Social Security Teacher Retirement Comprehensive Benefits Packa Technology, Support, Speciali ...
-
Information Technology Support Specialist
4 days ago
CAPPS, Inc. Austin, United StatesJob Description · WHAT WE DO · The mission of Texas Commission on Law Enforcement (TCOLE) to ensure that Texas is served by law enforcement professionals. We are the regulatory body that oversees the licensing and certification of peace officers, jailers, and telecommunicators ...
-
Technology Services Support Engineer
1 week ago
TransPerfect Austin, United States*Preferred location: Austin, Texas & Boulder, Colorado · The position is open to other locations in the US where we have an office. · Who We Are: · TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in o ...
-
Information Technology Support Specialist
1 week ago
Prosum Austin, United States6 months+ (extensions in to 2025 and when a head count becomes available, potential to convert to FTE 2025/2026) · MAC & PC · $ · Onsite: Austin, Texas · Hours 8-5 · onsite 5 days- no weekends · Austin Parking provided · Looking for someone more than just sitting at the desk an ...
-
Atlassian Austin, United StatesOverview: · The Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassians cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassi ...
-
Atlassian Austin, United StatesOverview: · The Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassians cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassia ...
-
Trello Austin, United StatesThe Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassian's cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassian. · Formu ...
-
Atlassian Austin, United States Full timeThe Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassian's cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassian. · Formul ...
-
Desktop Support Analyst
18 hours ago
Brown Advisory Austin, United StatesCompany Overview · Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and ...
-
IT Support Specialist
18 hours ago
Gensler Austin, United StatesYour Role · - Gensler · , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the · Austin · Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. S ...
-
Clinical Consultant Ii, Surgical Synergy
3 days ago
Medtronic Austin, United States**Careers that Change Lives** · Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. O ...
-
Intelligence Specialist
2 days ago
US United States Army Futures Command Austin, United States**Duties**: · - Serve as the AFC lead for Threat Mitigation, synchronizing with the Defense Security Enterprise, IC, and non · - traditional partners to protect technologies identified in the Critical Technologies Protection List (CPTL). · - Oversee the management of AFC CPTL, us ...
-
Video Teleconference Administrator Ii
1 week ago
Na Oiwi Kane Austin, United States**Job Title**: Video Teleconference Administrator II -4680 · **Job Location**: GSA Building: 300 E 8th Street, Austin, TX 78701 · **Job Summary** · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Video Teleconference (VTC) Admin ...
-
Director, Strategic Technology Partners
1 day ago
Contentful Austin, United States**About the opportunity**: · As the Contentful Director, Strategic Technology Partners,** **you will play an important role globally in developing the strategic technology partner strategy, GTM plans and facilitating alignment between sales and our strategic technology partners ( ...
-
Director, Network Availability Operational
1 week ago
KPMG Austin, United StatesKnown for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages ind ...
-
Program Director
4 days ago
AGE of Central Texas Austin, United StatesAGE of Central Texas is looking for a part-time (20 hours per week) Program Director for the Technology Learning Lab (Computer Lab) in Austin, TX. · AGE of Central Texas is a regional nonprofit whose mission is to help older adults and family caregivers navigate the realities and ...
Senior Principal Engineer, Customer Support Technology - Austin, United States - Trello
Description
The Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassian's cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassian.
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $234,100 - $312,100
Zone B: $210,700 - $280,900
Zone C: $194,300 - $259,000
This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
Visit to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit .
Senior Principal Engineer, Customer Support Technology professionals in Austin
-
Mark Faraj
Lead Software Engineer