Clinical Consultant Ii, Surgical Synergy - Austin, United States - Medtronic

Medtronic

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Careers that Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day.

You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in sales that changes lives.

Business Description:

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients.

We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.

CST is the market leader in spinal implants, robotics, and navigation.

Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by artificial intelligence.

A Day in the Life

At Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers.

Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a
field based role.

Responsibilities may include the following and other duties may be assigned:

Technical Support

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for onsite installations with our customers
Represents Medtronic during technologyenabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Installs software and hardware upgrades.
Performs system preventative maintenance.
Provides telephone clinical support to customers.
Uses UNIX/LINUX commands to modify operating files.
Fulfills Software and Service Contract obligations.

Customer Support

Acts as the primary Medtronic customer liaison for repair and technical support issues.
Provides timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintains familiarity with status of calls and issues at customer sites.
Reports necessary complaints and partners with CSM/NRC to ensure full resolution
Files weekly site visit and customer contact reports for service improvement purposes

Educational Support

Educates and trains physicians and hospital personnel
OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies on technical

matters relating to our technology-enabled procedures.

Provides a clinical resource for surgeons, clinicians and others being trained.
Updates customers on tips, shortcuts and suggestions, as appropriate.
Participates in inhouse sponsored customer training at designated sites for both internal and external partners
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technologyenabled procedures.

Sales Support

Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technologyenabled

procedures

Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
Provide input on new product development based on infield experience.
Responsible for documentation at new or existing installations

Miscellaneous