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    Information Technology Support Specialist - Austin, United States - Prosum

    Prosum
    Prosum Austin, United States

    3 weeks ago

    Prosum background
    Construction / Facilities
    Description

    6 months+ (extensions in to 2025 and when a head count becomes available, potential to convert to FTE 2025/2026)

    MAC & PC

    $

    Onsite: Austin, Texas

    Hours 8-5

    onsite 5 days- no weekends

    Austin Parking provided

    Looking for someone more than just sitting at the desk and addressing tickets. Someone that want to help people and can do both helpdesk and desktop support, walking over to a user to help them with their issue.

    Someone that has prior Corporate environment in IT experience.

    We have a variety of tools they should be familiar with like Okta, Zoom, Slack, as well as MS Products.

    We have a lot of onsite events - currently all Zoom shop in conference rooms that some users have issues with and need someone that may have a little AV experience as well.

    people/users coming in to the Austin office on a daily basis. There is also a soft request to go back to office for employees living 30 miles from the office, thus it could go up to 600 users. The busiest day is Wednesdays since we offer free lunch Wednesdays. They will support Austin and also other offices (example NY office)

    Environment:

    60% MAC

    40% PC/Windows

    Interview Process (2 zoom video)

    Tickets and onsite troubleshooting

    Dell is windows

    Apple is Mac

    Hardware is not worked on beyond troubleshooting

    Software then will do the best to fix

    JIRA Service Desk for ticketing (other tools are fine)

    More of a mid-level role. should have worked in some sort of corporate environment

    Interact with C-Level executives

    Personality will win this job

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