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    Business Technology Support I - Austin, United States - University of Texas at Austin

    University of Texas at Austin
    University of Texas at Austin Austin, United States

    3 weeks ago

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    Description


    Provide excellent customer service providing support for SaaS solutions, build collaborative relationships, act as a business partner who consistently follows through on commitments, provide consultative guidance to our campus customers for Human Capital Management and Payroll transactions.

    Maintain a high standard of service excellence by leveraging your resilient, resourceful, forward-looking, and proactive attitude to support customers.

    Provide support during peak business and academic cycles, act as a valuable liaison with campus customers and service-focused enterprise technology teams, provide knowledge transfer to customers and other stakeholders, and act as a resource for team members as needed.

    Gather input from customers, analyze transactions, exercise professional judgment based on analysis, coordinate closely with technology teams (Workday Business and Technical Solutions teams), and organizational partners (Accounting, Payroll, HR, etc.) to troubleshoot issues, perform root cause analysis, etc.

    Research and recommend proposed enhancements from customers, test and validate, coordinate with cross-functional and technical teams to execute resolutions steps to address customer issues.

    Develop process or procedure documentation, diagrams, matrices, or workflows.
    Provide support for ServiceNow Knowledge Management or proprietary e-commerce platform. Training will be provided.?
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