- Performs moderately complex (journeylevel) computer systems support work in a help desk call center setting.
- Work involves answering inquiries and coordinating the firstline support primarily over the telephone to external TCOLE licensees and law enforcement staff with automated online systems and software applications.
- Maintains records of daily data communication transactions, problems, remedial actions taken, and written procedures.
- Aids in the design, development, and maintenance of various system applications.
- Reviews and provides recommendations regarding the procurement of information technology equipment.
- Supports internal TCOLE staff with automated office equipment in a network environment.
- Assists with planning and execution of office moves as it relates to computers, network equipment, and telephone systems.
- Develops procedures and training manuals and conducts presentations and briefings.
- Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
- Oversees and coordinates with procurement and budget functions to result in approved requisitions.
- This position is part of a team of people who are open minded and collaborative, adaptable, dedicated, and aren't afraid to roll up their sleeves.
- Performs jobrelated duties as assigned.
- Ability to communicate effectively and professionally
- Familiarity with call center environment
- Knowledge of information security policies/ procedures, information systems, software, and hardware
- Ability to problem solve in stressful situations
- Critical thinking skills
- Selfmotivated
- Attention to detail
- Understanding of local and wide area networks
- Leadership and project management
- Organized
- Skill in the use and support of computers, programs, and systems
- Skill in troubleshooting information systems
- Ability to operate information technology systems
- Ability to troubleshoot and repair equipment
- Ability to engage in a collaborative, resultsoriented team environment
-
IT Support Specialist
2 weeks ago
Gensler Austin, United StatesYour Role · - Gensler · , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the · Austin · Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. S ...
-
IT Support Specialist
3 weeks ago
Iris Telehealth Austin, United States**Who You Are** · Does PEBKAC make you smile (and maybe even laugh a little)? Can you not only solve IT problems but also help users understand how to avoid them in the future? Do you have a passion for IT and a desire to succeed? Do you just so happen to be located in or near Au ...
-
Support Specialist
2 days ago
Kleer and Membersy Austin, United States**Support Specialist** · **The Day-to-Day** · You will handle patient inquiries, troubleshoot technical issues, and ensure smooth usage of the software for our practices. This includes (but is not limited to): · - **Track member-related support issues** and assist in trend analys ...
-
Support Specialist
1 week ago
Heal Austin, United States**The medical system is failing the 65% of adults in the US suffering from chronic disease.** · People are becoming more health-conscious, and a new era of holistic healthcare, driven by educated consumers, is emerging. · There are already more than 1 million people in the US pro ...
-
Supported Employment Specialist
3 weeks ago
Caritas of Austin Austin, United States**Job Title: Supported Employment Specialist** · **Department: Client Services** · **Reports To: Employment Program Manager** · **FLSA Status: Non-Exempt/Full Time** · **Position Summary** · This is a full-time grant funded position and is contingent upon renewal of the grant. Th ...
-
System Support Specialist
2 weeks ago
Upbring Austin, United StatesOverview: · **About Us** · At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values in ...
-
Behavior Support Specialist
3 weeks ago
Adults Independent and Motivated Austin, United StatesAdults Independent and Motivated (AIM) is a growing non-profit community of active · adults with intellectual and/or developmental disabilities such as Down syndrome and · autism who live independently with appropriate support in an apartment complex near Austin. · AIM is seeking ...
-
Estates Support Specialist
2 weeks ago
Family Eldercare Austin, United StatesThe Estates Support Specialist is responsible for assisting the Estates department in protecting, maintaining, and disposing of Guardianship of the Estate client assets per statutory and court guidelines and orders under the direction of the Estates Manager and Estates Program Co ...
-
Specialist, Student Support
3 weeks ago
Austin Community College Austin, United StatesJob Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. · Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 ...
-
Desktop Support Specialist
2 weeks ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Desktop Support Specialist · - Hiring Department: · College of Fine Arts · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · Immediately · - Position Duration: · Expected to Continue ...
-
Technical Support Specialist
3 weeks ago
PAR Austin, United StatesHi there We're PAR and our purpose is: · **To deliver solutions that connect people to the restaurants, meals and moments they love.** · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all reb ...
-
Customer Support Specialist
3 weeks ago
Teampay Austin, United StatesTeampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to ...
-
Tech Support Specialist
2 weeks ago
EV Connect Inc Austin, United StatesEV Connect is seeking an energetic problem solver to join our in-house technical support team. You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charging station issues in the field and return stations to active service in the ...
-
Customer Support Specialist
3 weeks ago
Envoy Austin, United States**About Envoy**: · Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products th ...
-
Peer Support Specialist
2 days ago
Caritas of Austin Austin, United States**Job Title: Peer Support Specialist - Espero Rutland** · **Department: Client Services** · **Program: Espero Rutland Program** · **Reports To: Program Coordinator** · **FLSA Status: Non-Exempt/Full Time** · *** · **Position Summary** · The Peer Support Specialist has lived exper ...
-
Technical Support Specialist
1 week ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Technical Support Specialist · - Hiring Department: · University Housing and Dining · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · May 08, 2024 · - Position Duration: · Expected ...
-
Technical Support Specialist
1 week ago
K&L Gates Austin, United StatesAt K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place. · We are seeking a Technica ...
-
IT Support Specialist Ii
2 weeks ago
Certinia Austin, United States**_IT Support Specialist II_** · **_ Location: US/Austin_** · **WHO WE ARE** · **THE ROLE** · Focussed on excellent customer service for your colleagues at Certinia, you will provide outstanding IT support and service. You will confidently deliver knowledge and solutions in macOS ...
-
Sales Support Specialist
2 days ago
Hill Country Outdoor Power Austin, United StatesHill Country Outdoor Power is seeking a full-time person to join our team as a sales support specialist. The position is responsible for order fulfillment, logistics tracking, coordinating services, and receiving inbound requests. · Your work hours will usually be Monday - Friday ...
-
Executive Support Specialist
1 week ago
WIVERSE (a DELACAN company) Austin, United States12-month contract, with potential for extension, or conversion to full-time, based on performance and client need. · Hybrid · - **PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS**: · **Plans, organizes, and coordinates meetings, events, calendars, and the daily activities of mul ...
Information Technology Support Specialist - Austin, United States - CAPPS, Inc.
Description
Job DescriptionWHAT WE DO
The mission of Texas Commission on Law Enforcement (TCOLE) to ensure that Texas is served by law enforcement professionals.
We are the regulatory body that oversees the licensing and certification of peace officers, jailers, and telecommunicators across the state.
The TCOLE IT Operations team is composed of four help desk specialists who support our public facing applications as well as provide desktop support for internal staff.
The IT Operations team works closely with our Application Development Team and the Cybersecurity and Network Operations Team to produce modern user centered services for our end users in support of TCOLE's mission.
WORK LOCATIONThis position reports in person to the TCOLE Headquarters building at 6330 E Hwy 290, suite 200, Austin, TX
GENERAL DUTIES
GENERAL QUALIFICATION GUIDELINES
EXPERIENCE AND EDUCATION
Minimum of 2 years work experience in IT business administration, desktop support work, and customer service. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.
Must possess working knowledge, or ability to rapidly assimilate knowledge, of regulatory information related to TCOLE, State and Federal regulations, legislation, guidelines, policies, and procedures.
VETERAN'
S PREFERENCE:
If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted.
FOR NEW HIRES/
REHIRES:
Health insurance is available the 1st of the following month after a 60-day waiting period.
TO APPLY:
Jobs may be found at: Job Search )
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
Go to CAPPS Recruit to sign in (Link:
Job Search ))
PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Candidates may be asked to participate in a skills demonstration and/or presentation. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.
Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Only applicants scheduled for interviews will be contacted.As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age, or veteran status, unless an applicant is entitled to the veteran's preference.
This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.