IT Support Specialist - Austin, United States - Iris Telehealth

Iris Telehealth

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who You Are
Does PEBKAC make you smile (and maybe even laugh a little)? Can you not only solve IT problems but also help users understand how to avoid them in the future? Do you have a passion for IT and a desire to succeed? Do you just so happen to be located in or near Austin, Texas? Then the IT Support Specialist role with Iris Telehealth is the perfect role for you

What You'll Be Doing

_ This role is partially remote and based in Austin, Texas._
Iris Telehealth is changing the game of telepsychiatry by allowing doctors to focus on patients, not technology. That's where you come in.

We are currently looking for an IT Support Specialist to provide superior support for technical issues of moderate complexity in a timely fashion.

Our rapid growth demands high performance, and our technology stack is always changing. Our perfect IT Support Specialist is curious, driven to solve problems, and self-sufficient.

While this role won't operate following the sun, we do expect flexibility as issues may arise outside of "normal" working hours.

No day or week will look exactly the same, and you'll be contributing to lots of exciting projects as our company grows. If this list excites you, this is probably the role for you_
Install and perform minor repairs to hardware, software, or peripheral equipment, following best practice and design installation specifications (replacing internal laptop equipment)
Set up computer onboarding equipment for employee use, performing proper installation of software, set up, and Azure AD functions
Effectively communicate within the IT team and other crossfunctional teams
Maintain ongoing inventory system support and deliver reports on assigned equipment
Take ownership and monitor support ticket inquiries fast and efficiently meeting tier 1, and tier 2 response SLAs
Identify, research, and resolve hardware, software, and network problems
Ensure security and privacy of networks and computer systems
Run and maintain regular computer upgrades, Windows/Dell updates, and peripheral maintenance
Be readily available on call to provide 24/7 support to corporate and clinical employees

What You'll Need

We want to make sure all our employees are set up for success from the getgo and that everyone is a great fit for their individual role._
You'll definitely succeed if have:_
Working knowledge of corporate IT ticketing support
Knowledge of Azure AD and Office36
Great communication skills and problemsolving abilities
Location in, or within commuting distance of Austin, Texas
General understanding of DNS, VPNs, and computer hardware
Experience in computer onboarding builds and installations
Attention to detail, a teamplayer mindset, and strong documentation skills
Ability to work remote and solve problems effectively and support oncall rotation
A sense of urgency, and comfort with occasional highpressure, timesensitive IT issues
Ability to prioritize and manage a high workload within a fastpaced environment

What Would Set You Apart

We get hundreds of applicants for each of our openings, so if we see these on your resume, you're more likely to move forward to an interview:_

- located in, or within commuting distance of, Austin

35 years of corporate IT experience
Associates or Bachelor's degree in related field
Moderate proficiency with Office365 for Business, GSuite, VPN clients, and various SAAS platforms
High proficiency in configuring and troubleshooting Windows, Mac, iOS, and Android operating systems
Experience with Dell laptops
Knowledge in domain joining, security policy, and computer updates

Benefits

We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources live their best life (both at work and at home):_
Highly competitive compensation (base salary + bonus + stock options)
Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
100% of the premium cost of healthcare for you and 75% for your dependents

- $50/month for a gym membership
- $50/month for your cell phone bill