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    Client Retention Specialist - Atlanta, United States - PrideStaff

    PrideStaff
    PrideStaff Atlanta, United States

    3 weeks ago

    PrideStaff background
    Description
    Client Retention Specialist


    Location:
    Hybrid Remote / Alpharetta


    Pay Range:
    $18-22 / hour depending on experience

    Job Duties and Responsibilities

    Communicates value proposition to new and current accounts to ensure clients maximize benefits
    Identifies additional areas of opportunity or clarification needed for clients based on call results
    Identifies retention trends and coordinates resolution actions with management
    Provides timely follow-up on all accounts
    Leverages multiple mediums to ensure best-fit communication with accounts
    Works with clients to amicably resolve issues in a way that encourages loyalty
    Other duties as directed by Experience Team Manager or Leadership
    Experience, Skills and Abilities

    Customer service experience including interaction with a large customer base
    Highly motivated with a positive spirit
    Strong communication, problem solving, and analytical skills required
    Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
    with excellent attention to detail
    Ability to work independently and as part of high-functioning, fast-moving team
    Proficient use of Microsoft Office, with high capability in Excel, Powerpoint, Outlook and Teams
    Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
    Strong interpersonal skills and ability to build relationships with businesses
    Ability to handle highly confidential information with discretion
    Ability to achieve high performance goals and meet deadlines in a fast-paced environment
    Flexible and adaptable to change with ability to manage multiple priorities and responsibilities
    Compensation / Pay Rate (Up to): $ $22.00 Per Hour

    #J-18808-Ljbffr
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