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    Client Retention Specialist - Atlanta, United States - PrideStaff

    PrideStaff
    PrideStaff Atlanta, United States

    3 weeks ago

    PrideStaff background
    Description
    Client Retention Specialist

    Location:     Hybrid Remote / Alpharetta

    Pay Range: $18-22 / hour depending on experience

    Job Duties and Responsibilities
    • Communicates value proposition to new and current accounts to ensure clients maximize benefits
    • Identifies additional areas of opportunity or clarification needed for clients based on call results
    • Identifies retention trends and coordinates resolution actions with management
    • Provides timely follow-up on all accounts
    • Leverages multiple mediums to ensure best-fit communication with accounts
    • Works with clients to amicably resolve issues in a way that encourages loyalty
    • Other duties as directed by Experience Team Manager or Leadership
    Experience, Skills and Abilities
    • Customer service experience including interaction with a large customer base
    • Highly motivated with a positive spirit
    • Strong communication, problem solving, and analytical skills required
    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
    • with excellent attention to detail
    • Ability to work independently and as part of high-functioning, fast-moving team
    • Proficient use of Microsoft Office, with high capability in Excel, Powerpoint, Outlook and Teams
    • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
    • Strong interpersonal skills and ability to build relationships with businesses
    • Ability to handle highly confidential information with discretion
    • Ability to achieve high performance goals and meet deadlines in a fast-paced environment
    • Flexible and adaptable to change with ability to manage multiple priorities and responsibilities
    Compensation / Pay Rate (Up to): $ $22.00 Per Hour
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