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Wadsworth

    Assistant Service Manager - Wadsworth, United States - JX Enterprises

    JX Enterprises
    JX Enterprises Wadsworth, United States

    Found in: Lensa US 4 C2 - 4 days ago

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    Description

    ** Assistant Service Manager**

    **Job Category****:** Service Management **Requisition Number****:** ASSIS003382 Showing 1 location **Job Details**

    **Description**

    The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch.

    **Essential Duties and Responsibilities**

    **Sales and Customer Service**

    Promote and sells service repairs/work.

    Devote delivering customer satisfaction to customers.

    **Personnel Management**

    Work with Service Manager and Human Resources to select, hire, train and develop employees.

    Provide training and guidance for various Service Department functions, as necessary.

    Supervise and mentor all employees and ensure all duties are completed.

    **Process Management**

    + Coordinator of day-to-day paperwork flow.

    + Make sure work orders are signed and reviewed with customers and jobs are billed properly.

    + Coordinating reports to the Service Manager.

    + Supervise Warranty operation.

    + Accountable for seeing that service warranty documentation is complete for claim processing.

    **Competencies:**

    Priority Setting

    Customer Service

    Technical Skills

    Leadership Presence

    **Minimum Qualifications:**

    High school diploma or GED

    Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.

    Strong technical knowledge and intermediate computer skills required.

    Excellent listening and communication skills

    Leadership ability, self-starter, takes charge and follows through

    JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    **Skills**

    **Required**

    **Communication Skills** *Expert* **Computer Skills** *Expert* **Phone Skills** *Expert* **Sales Skills** *Expert* **Time Management** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School or GED or better in General.

    **Experience**

    **Preferred**

    **2 years:** Supervisor

    **1 year:** Service Advisor / Service Writer

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