-
Customer Success Manager
1 week ago
Workday, Inc. Denver, United States Full timeAbout the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...
-
Customer Success Manager
6 days ago
RingCentral Denver, United States Full timeSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and col ...
-
Student Success Manager
3 weeks ago
InsideHigherEd Denver, United StatesThe University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...
-
Customer Success Manager
5 days ago
Paytronix Denver, United StatesThe Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...
-
Customer Success Manager
2 days ago
Bynder Denver, United StatesBynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be respo ...
-
Customer Success Manager
6 days ago
Gravitee Denver, United StatesJob Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · Salary: $80,000-$120,000 · Salary base + 15% Variable. Both to be discussed further in interview and determined BOE. · ABOUT GRAVITEE · In 2015, four developers met while working on API stra ...
-
Customer Success Manager
21 hours ago
Dynatrace Denver, United StatesCompany Description · Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applic ...
-
Partner Success Manager
1 day ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Customer Success Manager
5 days ago
Next Frontier Capital Denver, United StatesIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · ...
-
Partner Success Manager
2 days ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Customer Success Manager
2 days ago
EcoCart Denver, United StatesAbout Us · EcoCart is a leading climate technology application for online retailers. We partner with brands to meet their sustainability goals by identifying opportunities to reduce their carbon footprint throughout their supply chain and business operations. Where greenhouse gas ...
-
Customer Success Manager
4 weeks ago
VALID8 Financial Denver, United StatesOur · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...
-
Customer Success Manager
3 weeks ago
IQGeo Denver, United StatesJob Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...
-
Customer Success Manager
2 weeks ago
Ping Identity Denver, United StatesAbout Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...
-
Customer Success Manager
2 weeks ago
Dialpad Denver, United StatesAbout Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seam ...
-
Customer Success Manager
3 days ago
CSG International Denver, United StatesHi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. · As a Customer Success Manager, you will be responsible for overseeing a portfolio of enterprise customers, ensuring their satisfaction, success, r ...
-
Product Success Manager
5 days ago
Workiva Denver, United StatesThe Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...
-
Customer Success Manager
2 days ago
Talon GmbH Denver, United StatesABOUT THE TEAM: · As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, P ...
-
Customer Success Manager
3 weeks ago
RingCentral Denver, United StatesSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...
-
Customer Success Manager
6 days ago
Planful Denver, United StatesAbout Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to ...
Customer Success Manager - Denver, United States - AbsenceSoft
Description
Our Customer Success Management team is dedicated to making our customers successful with AbsenceSofts core products and services throughout the customer journey.
As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for delivering outstanding customer experience and support for a group of customers.
You will act as an advisor, advocate, and consultant for our customers strategic support and growth.You will keep a pulse on each customers health status through a cadence of meetings and solutioning support ranging from weekly calls to quarterly business reviews.
Our primary goals as a Customer Success team is to ensure high customer satisfaction, defend revenue, and grow revenue.Who We Are
AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you We create user-friendly technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience.
Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed.We value creative, innovative people who are passionate about their work and who believe there is always a better way.
Leading With Our Core ValuesMake a Difference.
We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.
Team First.
We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.
Own it.
If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.
Everyone Matters.
No matter your background or experience, everyone's voice holds value here.
What Youll Do
Assigned as a strategic resource to a portfolio of customers to manager customer relationships at all levels to become their trusted advisor and to accelerate adoption of AbsenceSoft core products and continuously prove/increase value in our solutions
Effectively track customer health and implement risk mitigation activities as needed to prevent customer churn
Deliver executive steering meetings, program health checks, and operational meetings on a regular cadence with each assigned customer prioritizing a roadmap for requests, product bugs, and overall customer satisfaction
Coordinate with cross-functional teams (Product, Implementations, Sales, Finance) to prioritize issues, analyze root cause and assist in efficient resolution of tasks/issues
Drive revenue growth from the customer base by upselling customers on new product and service offerings
Creatively investigating customer's organizational landscape to expand footprint and drive additional revenue
Assess tactical needs of a customer program and delegate work efforts to the appropriate channel Customer Support, Product, Professional Services.
Support Finance by tracking down outstanding invoices and collections with customers as neededMinimal travel expected less than 10% per year
Whatll Set You Up for Success
Bachelors degree or equivalent work experience
B2B SaaS experience
5+ years working in a customer-facing role
2+ years with contract negotiations and objection handling
Outstanding written and verbal communication skills
Strong multitasking and organization skills
Building and delivering presentations to diverse audiences
Proven proficiency in solutioning customer issues, system troubleshooting and defining priorities
Experience with Microsoft Office Suite
Nice to Have:
Knowledge of HR Leave Policies, FMLA, Disability and/or ADA
Product and services pricing/quoting experience
An understanding of Software Development Life Cycle
What To Know Before You Apply
Were located in beautiful Golden, Colorado.
This is a full-time, mid-level, salaried position.
AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, 401K, and life insurance.
We support your professional growth including industry training and CLMS Certification; opportunities for additional industry and technology certifications, and continuing education.
The salary range for this position is between $80,000 - $90,000.Multiple Customer Success Manager roles open with an expected start date of January 1st, 2024.
At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion.
We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
#J-18808-Ljbffr