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    Technical Support Engineer - Seattle, United States - ExtraHop Networks

    ExtraHop Networks
    ExtraHop Networks Seattle, United States

    1 week ago

    Default job background
    Description
    ExtraHop Networks, Inc.


    ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organizations network, the truth about what theyre doing, and how to stop them at top speed.

    We partner with every customer, every day, to reveal it. Are you ready to join us?


    Were growing fast and were looking for people who love to build things: products, companies, markets, and their careers Think you have what it takes to work on one of the best teams in the industry? Read on.

    We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

    Duties and Responsibilities


    As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.

    Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
    Document incident cases, feature requests, and customer questions
    Escalate technical cases to the appropriate technical resource
    Act as the single point of contact for customer questions and concerns
    Provide professional, concise communication with customers
    Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports

    Required Qualifications and Experience

    Were looking for a Support Engineer who can help us grow to the next level as a company.

    As a starting point for this hands-on position, youll need the following background:

    At least one years of experience in IS or IT
    Experience with Unix/Linux based operating systems
    Working knowledge of networking and virtual systems
    Working knowledge of the OSI Model
    Excellent customer service, organizational, and documentation skills
    Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
    Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
    Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering

    $54,000- $66,000 + benefits+ options

    Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

    #LI-CS1


    ABOUT EXTRAHOP
    ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack.

    Were on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it.

    Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network.

    When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.


    ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team.

    Weve been recognized as a Customers Choice by Gartner Peer Insights Voice of the Customer {rel="nofollow"}, and as a Leader in the
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