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Cloud Support Engineer - Seattle, United States - Presidio
Description
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREATPresidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers.
Do you have the right skills and experience for this role Read on to find out, and make your application.
Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits.
Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutionsTHE ROLE:
Cloud Services Support Engineer
Job Summary:
Presidio is seeking a Cloud Services Support Engineer to join our team in a remote capacity.
The Cloud Services Support Engineer will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support.
Our team of engineers work hand in hand with our Professional Services teams, providing an end-to-end experience for our customers, and providing opportunities for career growth inside and outside of Cloud Managed Services.
Travel Requirements:
In this role you will be expected to travel up to 10%.
It will be Remote based, with MT and PT working time zones preferred
Job Responsibilities:
Provide expert technical support using engineering operational best practices to our growing number of Cloud Managed Services customersUtilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalationAssist with the enhancement of the Managed Services platform services via automationFrequently document resolutions to internal knowledge base and support cross training knowledgeManaging intake and escalations to the client and internal teams, troubleshooting, and resolving technical issues and roadblocksManage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assetsFlexible and willing to work outside core business hours as required, including on call and escalation support.
Required Skills: 3-5+ years of industry experience with:Cloud Infrastructure Operations and Support (AWS and Azure)
Cloud systems engineeringCloud IAM and networking concepts and servicesExperience in monitoring setup and configuration, DataDog a plusExpert experience in core systems (VMs, Servers, Security Groups, Governance, Patching, Tagging)Extreme ownership to excute highly visible task, troubleshoot, and resolve new and complex technical issues in emergency situationsExperience with Cloud computing toolsets- Terraform, Vault, Packer etc.
Familiarity with ITSM principlesExperience with configuration management tools (Ansible, Chef, Puppet)
Programming languages (JavaScript, Python, PowerShell, Bash, JSON, YAML.)DBA related experience is a plus (RDS, SQL, PostgreSQL, etc.)
Education and Experience:
Bachelor's or Master Degree in Computer Science or related field3-5 Years experience with Azure or AWS
ABOUT PRESIDIOPresidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.
Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes.
Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions.
We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.
For more information visit:
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor.
All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.
State Employment Services, please provide priority referrals to
AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio.
Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition.
#LI-AV1Job SummaryRequisition Number:
CLOUD008030Job Category:
EngineeringSchedule: Full-Time
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