- Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
- Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
- Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
- Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
- Provide training, mentorship and leadership for other technicians
- Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
- Make technical recommendations to site leadership regarding problems, projects and releases
- Create batch files or PowerShell scripts for asset management and incident resolution
- Basic Computer Skills
- Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.
- Acts as subject matter expert for End-User IT Systems
- Understands and is familiar with the most widely known and emerging tools and technologies.
- Understands and is familiar with Service Now ticketing system.
- Understands and is familiar with SolarWinds network monitoring tool.
- Analytical Skills
- Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
- Communication Skills
- Presents organized and thorough information and data appropriate for intended audience.
- Time Management Skills
- Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
- Other
- Establishes and maintains effective, collaborative work relationships both internally and externally
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Senior Desktop Support Technician - Goodyear, United States - TEKsystems
Description
Job Description
Job DescriptionPlease send your resume to or call me directly at
We are seeking a Senior Desktop Support Technician to join our team
Job Description
Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a long term 12 month year over year contract engagement. This person should have 2 + years' experience supporting RF Devices, Barcode Scanners, Windows OS, and Printer Support.
What you'll do on a typical day:
Additional Skills & Qualifications
Technical Competencies:
The position requires the following non-technical skills: