Network Support Technician Ft - Mesa, United States - Compudopt

Compudopt

Verified Company

Mesa, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Compudopt's mission is to provide technology education and access to under-resourced youth and their communities. We are seeking a dynamic Network Support Technician to assist our operations and community engagement initiatives.

The Network Support Technician will report to the Connectivity Manager and be responsible for preparing customer premises equipment (CPE), addressing, and resolving community members; concerns, and issues, (in-home connectivity repair) making house calls, scheduling repairs and installations, and providing strong troubleshooting support.

This is a full-time position located in Mesa, Arizona.

There is a potential for travel up to 50% to assist and support other Compudopt locations.

_The Network__ Support _
_Technician must act with integrity, be committed to achieving organizational goals, take responsibility for mission achievement, demonstrate accountability by starting with yes._

Major Job Responsibilities and Duties:

Ensure all customer premises equipment (CPE) is ready for deployment, including quality checks and configuration according to service requirements.
Complete daily walkthroughs, inventory, and system checks.
Act as a point of contact for community members, handling concerns and issues promptly and effectively to maintain high customer satisfaction.
Troubleshoot, resolve, and diagnose inhome connectivity issues.
Schedule repairs, installations, and provide expert support.
Connect approved devices to the network and ensure they function properly and securely.
Utilize personal or company issued vehicle to troubleshoot, resolve, and diagnose inhome connectivity issues at identified residences.
Provide continuous feedback to the Connectivity Manager on ways to improve network operations.
Collaborate with identified vendors to obtain equipment for network installations.
Maintain accurate logs of all repairs and installations.
Assist with distribution of equipment and resources to ensure timely and accurate delivery to customers when needed.
Perform other duties as assigned.

Qualifications:

Required:

High school diploma or GED
Minimum of oneyear experience in wireless network, telecommunications, or related field.
Valid driver's license

Preferred:

Two plus years' experience in connectivity, wireless network, telecommunications, or related field.

Special Knowledge/Skills:

Ability to work independently and collaborate effectively with team member.
Strong troubleshooting skills and technical aptitude.
Be able to drive a large delivery van and/or 26 ft truck to move equipment.
Excellent communication and interpersonal skills, with the ability to engage effectively with community members and team members alike.
Strong organizational skills, with the capability to handle multiple priorities effectively.
Ability to lift up to 50lbs.

Compudopt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,
Compudopt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.