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    Regional IT Support Specialist - Knoxville, United States - Total Quality Logistics

    Total Quality Logistics
    Total Quality Logistics Knoxville, United States

    2 weeks ago

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    Description
    About the role:

    As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.

    What's in it for you:
    • Position based in Denver, CO and Knoxville, TN
    • Advancement opportunities with structured career paths
    • Access to the latest emerging technologies
    • Reimbursement for continuous education and technical training
    • TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
    • Leadership experience by being the IT subject-matter-expert for assigned offices
    What you'll be doing:
    • Provide front-line technical support to on-site and remote employees
    • Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.
    • Manage Windows 11 PC inventory and perform repairs and reimaging
    • Work closely with Network and Database Admins, App Developers, and vendors to resolve complex issues
    • Test new software and physical and virtual hardware to provide feedback to leadership
    • Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.
    • Ensure internal customers and end-users are your top priority
    • National help desk calls and tickets to support business needs as they adjust
    What you need:
    • Bachelor's degree in Information Technology or equivalent work experience
    • 2 year of Help Desk experience; supporting hardware, software, and VoIP systems
    • Strong knowledge of Microsoft Office 365, Windows 11, and SCCM
    • Basic server and networking skills
    • A talent for creatively and decisively solving problems
    • Aptitude and ability to work independently and be a technology leader for the company
    • Ability to travel up to 15-20%
    Where you'll be: 800 South Gay Street, Suite 1800, Knoxville, TN 37929
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