-
IT Support Specialist
3 weeks ago
Unreal Gigs Knoxville, United StatesJob Description · Job DescriptionIT Helpdesk Technician (Temporary - 6 Month Contract to Hire)Location: Knoxville, TN (On-site) · Work Hours: 8:00 AM - 5:00 PM, Monday to Friday · Position Type: Temporary (6 Month Contract to Hire) · Reports to: IT Director · SummarySupport users ...
-
Behavior Support Specialist
1 week ago
Merakey Knoxville, United StatesAre you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Behavior Support Specialist to join our team at our program in Knoxville, TN. · Earn $20/hour. · Position ...
-
Behavior Support Specialist
1 week ago
Merakey Knoxville, United StatesExternal Description · Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking aBehavior Support Specialistto join our team at our program inKnoxville, TN. · Earn ...
-
Desktop Support Specialist
3 weeks ago
Patriot Talent Solutions Knoxville, United StatesKnoxville, TN | Desktop Support Specialist | Full-time · We are actively recruiting a Desktop Support Specialist for our client in Knoxville, TN. This is a contract opportunity that will require being on-site daily. You will be responsible for troubleshooting and supporting Autom ...
-
Family Support Specialist
1 week ago
Omni Community Health Inc. Knoxville, United StatesJob Description · Job DescriptionPosition Title: Family Support Specialist · Text to Apply: Text OCH590 to · Join the OMNI Family · Do you want to be a part of a team that improves lives, empowers people, and strengthens communities? · Want to be a thought leader and change make ...
-
Behavior Support Specialist
1 week ago
Merakey Knoxville, United StatesExternal DescriptionAre you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking aBehavior Support Specialistto join our team at our program inKnoxville, TN.Earn $20/hou ...
-
IT Support Specialist 2
1 week ago
Wakefield & Associates Knoxville, United StatesJob Description · Job DescriptionGeneral Summary of Duties: · As an IT Support Specialist 2, you will play a crucial role in providing technical support and assistance to end-users experiencing IT-related issues. You will serve as a point of contact for troubleshooting and resolv ...
-
Service Product Support Specialist
1 week ago
WMH Knoxville, United States Full timeTake Your Career to New Heights as a Service Product Support Specialist · Why Join Us? · At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth · WMH, () is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly ...
-
Business Support Specialist
1 day ago
Net3IT LLC Knoxville, United StatesApply on * * Full job description {#apply-on- gl11o62fal gcl_aumtk3mjgynjuwmy4xnza4ndyyodu0-full-job-description tabindex="-1"} · Position Summary · We seek a new team member to help coordinate a variety of administrative business support processes while assisting with human reso ...
-
Support Operations Specialist
4 weeks ago
TeamHealth Knoxville, TN, United StatesThis position is responsible for working independently managing multiple malpractice renewals, rosters, start-ups, M&As, special projects and ensuring certificates are issued and maintained according to policy/carrier and broker processes. Works across all service lines and group ...
-
Computer User Support Specialist
3 weeks ago
Hyperion Biotechnology Fort Knox, United StatesJob Description · Job DescriptionHyperion Biotechnology, Inc. has been providing services to federal government customers for over 20 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate inf ...
-
Online Banking Support Specialist
1 day ago
TVA Credit Union Knoxville, United States** Online Banking Support Specialist** · **Job Category****:** Automated Services **Requisition Number****:** ONLIN01313 Showing 1 location **Job Details** · **Description** · **Our Mission is to help Members grow financially.** · **Our Vision is to be Members' First Choice f ...
-
Service Product Support Specialist
1 week ago
WMH Knoxville, United StatesJob Description · Job DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist · Why Join Us? · At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth · WMH, () is a 35+ year-old organization, a ...
-
Senior Business Support Specialist
2 weeks ago
Great Salons of Knoxville Knoxville, United StatesJob Description · Job DescriptionGreat Salons of Knoxville's mission is to work together to build a growing company with high values and a great family environment, where our team members and customers are treated with care, respect and appreciation. · And we are looking to fill ...
-
School Based Support Specialist
5 hours ago
Porter-Starke Knox Knox, United StatesJob Description · Job DescriptionPorter-Starke Services is seeking an School-Based Support Specialist to provide interventions, referrals, and resources to elementary, middle, or high school-aged children and their families.This person would assist in covering the overflow that t ...
-
EmPATH Peer Recovery Support Specialist
1 week ago
McNabb Center Knoxville, United StatesEmPATH Peer Recovery Support Specialist · Help Others, Make a Difference, Save a Life. · Do you want to make a difference in people's lives every day? · Or help people navigate the tough spots in their life? · And do it all while working where your hard work is appreciated? · Yo ...
-
EmPATH Peer Recovery Support Specialist
1 week ago
Helen Ross McNabb Center Inc Knoxville, United StatesEmPATH Peer Recovery Support Specialist · Help Others, Make a Difference, Save a Life. · Do you want to make a difference in people's lives every day? · Or help people navigate the tough spots in their life? · And do it all while working where your hard work is appreciated? · You ...
-
EmPATH Peer Recovery Support Specialist
17 hours ago
Helen Ross McNabb Center Inc Knoxville, United StatesEmPATH Peer Recovery Support Specialist · Help Others, Make a Difference, Save a Life. · Do you want to make a difference in people's lives every day? · Or help people navigate the tough spots in their life? · And do it all while working where your hard work is appreciated? ...
-
Client Support Specialist
3 weeks ago
LHH Recruitment Solutions Knoxville, United StatesJob Description · Job DescriptionJob Description · We are seeking a Client Support Specialist in our Payments Division. Client Support Specialist responsibilities include developing strong relationships with customers and liaise between customers and cross-functional internal tea ...
-
Livanova Plc Knoxville, United States Part timeJoin us today and make a difference in people's livesLivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments p ...
Operations Support Specialist - Knoxville, United States - Nccagent
Description
**Operations Support Specialist**
Agent Support Knoxville, Tennessee Minimum Experience **Experienced** NCC is searching for a problem-solving Operations Support Specialist to add to our growing team.
Personal Characteristics and Competencies
someone who loves organizing and who has the highest attention to detail
a naturally strong and effective communicator: over the phone, in person, virtually, and in writing
a highly organized individual who can plan, prioritize, and meet deadlines
a service and growth-oriented individual who enjoys helping others succeed and grow
a self-managed and motivated individual who enjoys the freedom to develop, create, and innovate
someone who enjoys offering solutions and process improvements
a positive, team-oriented, personable individual who connects well with all types of people to build lasting and productive business relationships with agents and colleagues
a persistent individual who is committed to doing the work necessary for success
a flexible individual who is willing and able to adjust to the inevitable changes of the insurance market and learn new information
a professional individual who remains calm when problem-solving
an individual who manages time well and can juggle multiple priorities
a discerning and insightful person who enjoys the process of listening carefully and engaging with others on the team as well as agents
a highly intelligent individual who can learn new software programs and solve problems
Knowledge, Skills, and Abilities
able to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
able to apply knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance
able to apply knowledge of major functional processes and associated operating requirements
effectively navigate multiple CRMs (Customer Relations Management systems) as a super-user
have a knack for reporting and analysis
communicate effectively by phone and enjoy communicating by phone
follow up by email promptly, clearly, and professionally, with proper grammar and spelling
accurately document client communications and information in internal databases
work quickly and expertly with Microsoft Office Suite products
effectively organize and prioritize, meeting deadlines and delivering results
possess strong skills in developing and nurturing cooperative relationships with varying stakeholders
analyze large amounts of information, remain up to date on changes in that information, and be able to clearly and accurately present that information to others
strong communication skills, analytic skills, business acumen, and relationship-building skills
must have the ability to handle sensitive situations, confidential material in a reliable and professional manner
must recognize problems and use good judgment for quick resolutions
must demonstrate poise, tact, diplomacy, and good judgment
team player with the desire to learn and collaborate
Responsibilities
provides administrative point support to operational teams and agents as needed
leads a critical operational support service, process, capability, or initiative within an operational unit and ensures performance and/or risk indicators are met
gathers and communicates performance statistics and reports to internal stakeholders
promotes and monitors the production workflow and assists team members with escalated process issues
actively work behind the scenes to maintain accurate information internal and external resources on the appropriate platform (shared drives, SharePoint, Teams, NCC website, CRMs, etc.)
collaborate with the marketing team to prepare data and content for wider consumption to current and prospective agents
remain up to date on the senior insurance market and products
take point on keeping various forms of documentation for agents and team members up to date and effective
demonstrate and highlight NCCs value proposition on a continual basis, assisting agents as needed with information, supplies, resources, etc.
collaborate across SFG and NCC for process improvements, cross-training, and to increase the value we offer to agents and agencies
Basic Job Requirements
AS or equivalent combination of education and experience
experience and demonstrated success with operations, administrative support, process improvement, and/or quality improvement
high level of technology/business acumen
able to quickly and expertly locate and organize information for others in an intuitive manner
computer and internet proficiency, especially proficiency with Microsoft Office Suite
experience working with a CRM (Customer Relations Management system)
proficient communication in English (verbal and written); excellent grammar and spelling
experience with online training platforms and videoconferencing tools, e.g., Teams, WebEx, GoToMeeting, Zoom
Preferred Qualifications
BA/BS or equivalent combination of education and experience
demonstrated knowledge of Medicare and other Senior insurance products
understanding of the insurance carrier-agent ecosystem
experience with Agency Bloc, HubSpot
experience with a Field Marketing Organization (FMO) or insurance carrier
entrepreneurial experience, large or small
community/volunteer leadership experience
Compensation
Hourly plus bonus
*NCC is a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents. We specialize in senior insurance products and find satisfaction in knowing that our understanding of our products, and the information we share with our agents, ultimately helps seniors across the country navigate the sometimes-confusing world of insurance options and make the best possible decisions for their present and future.*
*This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the team member must be able to sit for extended periods (position is primarily sedentary) and be able to enter information by keyboard at a reasonable rate of speed. This role requires acute hearing ability, seeing and reading information on a computer screen and printed documents, speaking, understanding, and writing English fluently, and performing repetitive hand motions.*
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.*
Location Knoxville, Tennessee Minimum Experience Experienced