- Elevate customer service for internal and external clients
- Mastermind scheduling, dispatching, and workload management
- Drive efficiency, productivity, and quality within our Service Dept.
- Fuel monthly departmental reports
- Oversee work in progress (WIP)
- Provide unwavering support to our internal service team
- Foster solid partnerships with manufacturers and vendors
- Initiate and manage work orders
- Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
- Champion service department data entry
- Ace warranty and fleet claims processing
- Cultivate a collaborative team atmosphere
- High School Diploma or GED
- Customer Service Expertise
- Previous service support experience (heavy equipment, agriculture, or automotive preferred)
- Team-player extraordinaire
- Microsoft 365 Suite pro, especially Excel
- Energized, self-motivated, and a dedicated work ethic
- Unrivaled attention to detail
- Stellar analytical and interpersonal skills
- Creative problem solver
- A knack for coaching
- Outstanding communication skills, written and verbal
- Perks of Being a WMH Hero:
- Competitive pay, tailored to your awesome skill set and experience.
- Comprehensive Benefits Package: Including health and financial security benefits to support you and your loved ones.
- Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge.
- Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 14%).
- Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement.
- A culture of diversity, inclusivity, and equal opportunity.
- Stay connected with a Cell Phone Allowance.
- Ongoing, in-house exclusive technical training programs
- Keep your work-life balance intact with flexible hours.
- Access to Technological Advancements in Material Handling – Stay ahead of the curve.
- We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded
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Service Product Support Specialist - Knoxville, United States - WMH
Description
Take Your Career to New Heights as a Service Product Support SpecialistWhy Join Us?
At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth
WMH, () is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.
As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat
Your mission? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities
Key Responsibilities:Skills, Knowledge and Expertise
Key Skills:Benefits
Benefits That Shine:Commitment to Growth:
Ready to Launch Your Career? Join Us Today WMH (Wheeler Material Handling), headquartered in Charlotte, NC, is at the forefront of the Material Handling industry, embodying the tagline "Driving Industry Forward." Our commitment to innovation, cutting-edge technology, and optimizing material handling processes sets us apart in the field.
At WMH, we invite you to join our team and be a part of the journey to reshape the Material Handling landscape. We offer a work environment that thrives on professionalism, collaboration, and a shared passion for excellence. Here, your growth and development are paramount, as we empower our employees to excel in their roles. You'll find recognition and rewards for your contributions, all within a supportive and dynamic workplace.
So, why should you consider working for us? Because WMH isn't just a company; it's a place where you can make a significant impact and shape the future of the Material Handling industry. If you're looking for a challenging yet rewarding career where your talents are valued, WMH is the ideal destination. Join us in "Driving Industry Forward" and be a part of the exciting transformation we bring to the Material Handling world. Take the next step in your career and discover the opportunities waiting for you at Wheeler Material Handling.
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