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    Service Product Support Specialist - Knoxville, United States - WMH

    WMH
    WMH Knoxville, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist

    Why Join Us?

    At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth
    WMH, Wheeler Material Handling, (‪) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.

    As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat

    Your mission? To deliver swift, accurate responses to customer and technician inquiries.
    Key ResponsibilitiesKey Responsibilities:
    • Elevate customer service for internal and external clients
    • Mastermind scheduling, dispatching, and workload management
    • Drive efficiency, productivity, and quality within our Service Dept.
    • Fuel monthly departmental reports
    • Oversee work in progress (WIP)
    • Provide unwavering support to our internal service team
    • Foster solid partnerships with manufacturers and vendors
    • Initiate and manage work orders
    • Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
    • Champion service department data entry
    • Ace warranty and fleet claims processing
    • Cultivate a collaborative team atmosphere

    Skills, Knowledge and ExpertiseKey Skills:
    • High School Diploma or GED
    • Customer Service Expertise
    • Previous service support experience (heavy equipment, agriculture, or automotive preferred)
    • Team-player extraordinaire
    • Microsoft 365 Suite pro, especially Excel
    • Energized, self-motivated, and a dedicated work ethic
    • Unrivaled attention to detail
    • Stellar analytical and interpersonal skills
    • Creative problem solver
    • A knack for coaching
    • Outstanding communication skills, written and verbal

    BenefitsBenefits:
    • Top Notch Health insurance
    • Paid Holidays
    • Retirement plan/Profit Sharing/Financial Planning
    • Paid time off (Vacation & Personal time)
    • Unified Team: Join a dynamic workplace
    • Flexible schedule
    • Professional development support
    • Referral and Bonus Incentives
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