Client Support Specialist - Knoxville, United States - LHH Recruitment Solutions

LHH Recruitment Solutions Knoxville, United States

3 weeks ago

Description

Job Description

Job Description

We are seeking a Client Support Specialist in our Payments Division. Client Support Specialist responsibilities include developing strong relationships with customers and liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs. This role is focused on an amazing customer experience. Our ideal candidate can identify customer needs and exceed client expectations.

Functions and Responsibilities

Operate as the lead point of contact for all matters specific to our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Support clients through phone, email, and zoom calls
Aid with transaction and deposit reconciliation related items
Troubleshoot and provide terminal and software support
Assist clients who are adding or changing services
Implementation of new merchant accounts
Work as an individual or as a team to complete projects
Work with our processing banks to aid in supporting clients

Minimum Qualifications

Superb written and oral communication skills
Self-motivated, positive, go-getter type attitude
Critical thinker and problem solver
Ability to work in a fast-paced environment under pressure
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Team player who wants to directly contribute to our company and clients

Education & Skills Requirements

Preferred experience in the payments industry (merchant services, banking, finance, underwriting)

3+ years work experience in a Client Support or Account Manager Role

Bachelors Degree and/ or other certificates, licenses or training is a plus

Type

Full time, hourly

Location

Woodstock, GA

Pay Details: $20.00 to $22.00 per hour

Search managed by: Mackenzie Bastow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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