- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in NextGen based on physician preferences.
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Coordinates work efforts with other team members to achieve an efficient work flow within the office.
- Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
- Perform other office duties as assigned by manager.
- Minimum of High School Diploma or GED
- Minimum of 1-3 years related experience in a call center or as a receptionist.
- Health care experience preferred.
- Prior experience with NextGen software or other EMR is preferred.
- Be helpful and courteous and display strong communication and interpersonal skills.
- Must be a well-organized team-player with great attention to detail.
- Motivated and dependable with a patient friendly personality.
- Demonstrates superior computer skills.
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
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patient relations specialist - Downtown, Norfolk, VA , USA, United States - Eye Care Partners
Description
We are looking for a Patient Relations Specialist to join our growing contact center team.An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.
Primary Responsibilities
If you need assistance with this application, please contact Please do not contact the office directly - only resumes submitted through this website will be considered.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
