Development Coordinator - Washington, United States - Generation Hope

Description

Job Description

Reports to: Director of Development
Classification: Exempt

Starting: June 2024

Deadline to Apply: June 7, 2024

About Generation Hope:

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1 million in tuition assistance, supported almost 435 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit

By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.

Overview: The Development Coordinator will support the Director of Development and be part of Generation Hope's growing Advancement team focused on development and communications work. While the Development Coordinator will play a role in the success of all of Generation Hope's fundraising efforts, this person will focus primarily on development operations and systems. They will play a vital role in ensuring that audiences feel welcomed, informed, and engaged with Generation Hope, remain in consistent contact with the work of the organization, and receive appropriate appreciation for their support. In addition to executing specific projects and ongoing tasks, the Development Coordinator will be encouraged to identify and implement new systems, processes, and initiatives that can improve or enhance the work of the Advancement team.

Responsibilities:

• Refine and maintain collaboration, pipeline, project, and data management tools (e.g. best practices documents, overall processes, trackers, etc.)
• Manage the weekly thank you process by preparing and sending thank you letters to donors and sending correspondence to welcome and acknowledge specialized segments of donors, including first-time donors, second-time donors, recurring donors, increasing donors, etc.
• Lead donor stewardship and acknowledgement by: (1) creating and implementing a process for each donor to receive an annual gift summary annually (by January 31st) for tax purposes, and (2) sending thank you letters and timely, accurate and appropriately personalized correspondence to welcome and acknowledge specialized segments of donors, including first-time donors, second-time donors, recurring donors, increasing donors, etc.
• Lead data integrity and consistency efforts by: (1) implementing quarterly CRM data clean-up and de-duping processes and schedules (2) identifying opportunities to enhance the use of our CRM to improve donor correspondence, tracking, and engagement, and (3) serving as the SME for our CRM - providing staff with tips, training and answers to FAQs related to best practice utilization of current CRM
• Ensure the accuracy of our email outreach by managing Generation Hope's Mailchimp lists and tags, including aligning database and email system data
• Support Donor Relationships Manager and Grants & Foundations Manager to develop pre-meeting support materials for CEO, COO, Vice President of Advancement, and Director of Development (e.g. preparing donor lists and collateral materials, conducting prospect research and outreach, developing prospect visit briefings)
• Support Advancement team in capturing post-meeting follow-up (e.g. updating trackers, entering relevant updates in CRM, distributing information to other members of the team)
• Pull reports and lists for newsletters, donor outreach, fundraising appeals, annual report, and other projects as needed for rapid, personalized donor acknowledgement letters and internal reporting during appeals, including preparing customized thank yous for other staff and board members
• Support Circle of Hope, Generation Hope's major donor program, by assisting with the "moves management" process, conducting donor outreach as needed, and supporting individual donor prospect research
• Manage any credit card payment issues or other requests from recurring donors and reach out to donors when recurring credit card information has expired
• Support the engagement and growth of monthly donors by: (1) collaborating with the Donor Relationships Manager to create routine, timely correspondence with monthly donors, including invitations to special/major events and sharing updates and published reports amplifying the impact of their donations.
• Support individual donors to process corporate matches as needed
• Provide support to Events Manager as needed to ensure the success of GH events (i.e., HOPE conference, Pathways to Promise, Family U convening, etc.), including registration, event logistics, sponsor benefits fulfillment, and event follow up.
• Provide support to Grants Manager by researching and reporting new grant funding opportunities.
• Research and report new grant funding opportunities as needed
• Other duties as assigned

Qualifications and desired skills:

• Required:
  • Personal qualities of integrity, credibility, and a commitment to Generation Hope's mission
  • High School Diploma/GED and three years related experience or a Bachelor's degree required
  • At least 2 years of professional experience, ideally working in a development/fundraising department
  • Detail-oriented, ability to get in the weeds of data, databases, and lists, and ensure accuracy and data integrity
  • Ability to balance efficiency, timeliness, and quality
  • Systems thinker, excited to think about how we can streamline and improve fundraising processes and systems
  • Interested in engaging with staff, donors, board members, Scholars, student parents, and their children, volunteers, and other partners
  • Ability to see the big picture, make connections, and spot trends
  • Motivated and proactive, excited to learn, be creative, and help take Generation Hope's development operations and donor engagement to the next level
  • Ability to express opinions confidently and with respect for others, and ability to exercise discretion with personal or sensitive information
  • Meticulous organizational skills and strong problem-solving capabilities, especially the ability to keep track of small moving parts across several distinct projects
  • The ability to form relationships and communicate effectively with a range of staff
  • Personal and professional commitment to understanding and dismantling systemic and institutional racism
• Highly preferred:
  • Strong writing and editing skills
  • Experience with databases/CRMs, including data entry, reporting, and data cleanup
  • Experience with individual donor programs
  • Proficiency with Microsoft Excel

CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE.

Generation Hope has a hybrid remote and in-office work model. Employees must be able to work a minimum of two days per week onsite.

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here.

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.