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    E-commerce Manager - New York, United States - Comme Des Garcons

    Comme Des Garcons
    Comme Des Garcons New York, United States

    1 week ago

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    Description
    Job DetailsJob LocationCorporate Headquarters
    • New York, NYSalary Range$100, $100,000.
    00 Description

    Role Overview:

    The E-Shop Manager will be responsible for planning, directing, and overseeing the products, services and content offered on the Dover Street Market New York E-Shop, CDG3 E-Shop, Farfetch & other online product channels.

    This individual with work very closely with the Head of Retail and London Head Office on Global E-Shop directives.

    Key ResponsibilitiesResponsible for managing a cross-functional team to lead all aspects of the ecommerce business and business operations within Dover Street Market New York and Comme des GarconsLiaising with the London Head Office E-Shop Team on Global Strategy and executing said strategy in the North American territory.

    Drive and support sales growth amongst all ecommerce and retail channelsAssess industry trends and actively partner with executives, department heads, and store managers to strategize and drive business initiativesIdentify areas of process improvement, build in efficiencies, and execute changeDSMNY and CDG Ecommerce:
    Responsible for strategic planning on all E-SHOP initiatives - including but not limited to user experience, customer service, merchandising and assortment, visual merchandising, and back-end operationsManage budget and sales initiatives, increasing sales and improving sell through and margin for both DSM and CDG3 E-SHOPImprove stock position and actively manage stock levels by initiating transfers and RTVsManage budget and sales reporting on a daily, weekly, monthly, and annual basisOversee scheduled launch plans and align with Merchandising to ensure launch dates, budgets, and expectations are metPartner with Press & Marketing to align on global and local communications plans, including website graphics, email marketing, and social media contentOversee communication with 3PL and ensure SOPs are metResponsible for managing Ecommerce team and ensuring:Excellent customer service and ensuring a solution-based approach to customer communicationEcommerce operational expectations are metFarfetch &

    Alternative Online Product Channels Business:

    Manage and drive sales growth for DSMNY, DSMLA, and CDGNY locationsPartner with the Merchandising team and Store Team from each location to strategize budget focuses and areas of opportunity.

    Work with retail associates on operational efficiency and day-to-day processes in regard to order fulfillment, stock integrity, and assortment on these product channels.

    Oversee operational activity at all warehouse stock locations with relevance to Farfetch & additional product channels.


    Key Requirements & Skills:


    Proficiency with an E-Commerce platform; experience with Shopify is a MUST.Excellent knowledge of Microsoft Excel with strong emphasis on pivot tables.

    Experience with using point of sale systems. Working knowledge of Retail Pro desired.
    Advanced knowledge of retail and merchandising concepts and planning and allocation systems.
    Very strong analytical skills and inventory management experience.
    Dynamic and flexible, able to adapt to an environment that is constantly changing.


    Core Competencies:
    A highly motivated and competent individual able to converse with all levels both internally and externally.
    A total self-starter able to set the standard by their own professionalism and attitude.
    Must be energetic, self-motivated and self-organized. Willing to do whatever is required to get the job done.
    Decisive, structured and organised with a keen eye for detail.
    Willingness to work hard to drive the business forward.
    Able to work and understand both detailed work and the broader picture.
    Capable to work to deadlines and manage their time.
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