
Neha Chopra Saigal
Customer Service / Support
About Neha Chopra Saigal:
A self-starter Certified Project Management Professional with 5 years of expertise in working on Agile, Hybrid and Waterfall methodology-based projects. Attentive to operational requirements and flexes easily with changing demands. Have had the ability to manage and successfully complete small to large cross-organizational projects with a diverse set of clients. As a people's person with proven leadership and communication skills, have consistently achieved the project objectives on time, within budget and required quality.
Experience
Grant Thornton India - Manager
New Delhi, India
08/2019 - 03/2022
- Experienced in large scale, multi-million dollar deals in multi-stakeholder, multi-geographic landscape.
- Tracked project progress and controlled potential project delays;
- Responsible for tracking, monitoring, reporting and forecasting of project expenses during transition phase with budgets ranging between $1.2m - $2.4m;
- Relayed project status to external and internal stakeholders via governance meets and daily & weekly project connects;
- Liaised with multiple stakeholders across firm from senior leadership teams to processing agents to meet project goals;
- Minimized project failures through early risk identification and developing mitigating strategies for known potential risks;
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Liaised with several clients on Mergers & Acquisitions and the due diligence process.
- Few clients: Airtel Payments Bank, PayTm payments Bank, AU Bank, Coforge, Canara HSBC, MAX Life Insurance, Fireside Ventures, Unitus Capital, Shunwei Capital, Faering Capital etc
TWU Travel With Us Pvt. Ltd. – Projects & Client Servicing
New Delhi, India
05/2017 - 08/2019
- Was deeply involved in making strategic decisions for the organization & led a team of 20 over multiple projects.
- Responsible for end-to-end projects to design, develop & implement an online Billing portal for internal billing and external customers to manage their registrations.
- Developed product vision, strategy and roadmap for building product suite while working with cross-functional teams.
- Identified Customers needs and business opportunities through combination of user research, collecting feedback from cross-functional teams, diving into data and competitive analysis.
- Shown major strength, leveraging both technical and leadership skills in mentoring and motivating individuals towards maximum productivity as well as in forming cohesive team environments.
- Held excellent customer management skills, and had high ability to build enormous trust with customers being transparent and honest.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Ensured project control procedures and policies within a program of related projects that were executed.
- Served clients in the USA- FreshTraveler.com, KimKim, Protravel etc
Education
Education
05/2007
Delhi University
New Delhi, India
Bachelor of Commerce (Honors) : Business Management
Certifications
PMP®, Certified by PMI, USA in 2022
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