Dalia Borges

Hello! My name is Dalia, and I’m currently pursuing a Bachelor of Science in Wildlife Conservation. Alongside my studies, I have over 12 years of experience in customer service across various industries, including hospitality, project management, and environmental advocacy. I am passionate about fostering positive interactions with customers and resolving issues efficiently, making sure every customer feels valued and heard.

I have worked remotely and on-site, managing schedules, handling client communications, and resolving complex inquiries with care and attention to detail. I’m proficient in Microsoft Office, Google Workspace, Asana, Salesforce, and CRM management, allowing me to manage workflows seamlessly. Additionally, I thrive in fast-paced environments, and my strong communication and problem-solving skills make me a great fit for customer-focused roles.

I’m seeking to continue my career in customer service, ideally in roles where I can use my diverse background and passion for sustainability and conservation to make a difference. I’m also excited about opportunities where I can further develop my skills in digital communication, social media, and CRM management to enhance the customer experience.

I look forward to contributing my expertise and dedication to a dynamic and purpose-driven team!

With over 12 years of professional experience in customer service, project management, and hospitality, where I have excelled in client relations, problem-solving, and communication. My background includes managing schedules, coordinating projects, handling customer inquiries, and streamlining workflows both remotely and on-site. I’m proficient in tools such as Microsoft Office, Google Workspace, Asana, Salesforce, and CRM systems, which have helped me efficiently manage operations and enhance customer satisfaction. Additionally, I have experience in digital content creation and social media management, which adds to my ability to create engaging customer experiences.

I am currently pursuing a Bachelor of Science in Wildlife Conservation, which I began in January 2023. This degree has provided me with a solid foundation in environmental science, ecology, and conservation strategies. In addition to my studies, I have taken courses in Environmental Storytelling and Statistics, which have enhanced my ability to analyze data and communicate complex environmental topics effectively. My focus on mycology, the study of fungi, aligns with my broader goal of exploring sustainable solutions to environmental challenges.