Training & Onboarding Coordinator - New York, United States - American Society for the Prevention of Cruelty to Animals

Description

Please make sure to attach your resume to complete your application.

Summary

Who we are

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you'll do:

Play an integral role in making sure that Community Medicine staff have the knowledge and support they need to succeed in helping families and the pets they love. As the Training Coordinator, you will make new CM staff feel welcome from the day that they sign their offer letter and help them with a smooth transition onto the team. Work closely with CM managers in all three cities planning new hire orientation days, scheduling staff onboarding and training, administering training evaluations, and more. As a member of the Business Operations team, you will work with a high functioning, dedicated and professional team who support CM in the areas of finance, analysis, communications, and planning. If you love to stay organized but also interact with lots of people and have a passion for training, this is the role for you.

What you'll get:

• Work/life balance:
• paid vacation time to relax
• paid sick time to heal
• ten paid holidays to observe
• plus - paid personal time to celebrate what and when you like
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a professional and a person
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

• This position is primarily remote from a home office but will be required to work from an on-site Community Medicine Clinic office, in either New York City or Los Angeles.
• This position requires onsite work in the office or at a clinic location at least 1 day per week or more as needed during onboarding or for training initiatives.
• When working from home, you must be in a quiet uninterrupted space.
• The schedule for this position is Monday through Friday, 8-hour shifts, with flexibility as needed. Some occasional overtime may be required.
• This position requires occasional travel to program cities up to 20%.

Responsibilities

Job Responsibilities include but are not limited to

Training Initiatives (70%)

• Work with department managers and directors coordinating logistics for and the ongoing development of the CM onboarding program
• Deliver orientation presentations/material during new hire onboarding as needed
• Interact with all new hires and/or hiring managers to make sure newly hired staff feel supported as they learn the organization and their role
• Manage logistics for departmental trainings to enable required staff to attend
• Maintain record of compliance with required training including Fear Free Certifications
• Help develop and grow all aspects of the CM Medical externship program, including coordination of the application process, onboarding, and schedule
• Work closely with Director, Training and Development to ensure that all CM training initiatives are in line with the ASPCA philosophy and incorporate all available resources as appropriate
• Represent CM in cross-departmental initiatives including but not limited to the Veterinary Training Initiative
• Track training work across CM including expenses related to continuing education for licensed staff and staff participation in training sessions
• Review and update all training materials on a semi-annual basis to ensure they are high quality and up-to-date, conferring with directors and managers as needed

Department support (30%)

• Coordinate tours or shadowing for CM locations with appropriate location managers
• Support Workday functions for specific staff/teams including organizing expense reports and purchasing supplies when needed
• Continually assess work with supervisor
• Provide support for ad-hoc projects
• Work on cross-functional teams as needed to plan and execute special projects as needed
• Support recruiting efforts by performing phone screens and recruiting tasks as needed
• Contribute to departmental materials including the CM newsletter to deepen employee engagement

Exemplify the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team - that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications

• Excellent written and verbal communication skills
• Excellent attention to detail
• Excellent time management, multi-tasking and organizational skills
• Ability to plan, prioritize and organize work
• Proactive in nature with the ability to anticipate needs and connect dots between projects
• Ability to accept and implement direction and input from multiple colleagues
• Able to interact effectively at all levels and across diverse cultures
• High degree of personal responsibility; accountability; dependable
• Proficiency in Microsoft Office Suite
• Experience using Zoom, Airtable, Canva and/or ability to learn new databases and technologies quickly and effectively

Compensation and Benefits

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role based in Los Angeles, CA is $ $26.59
• The target hiring range for this role based in New York, NY is $ $29.42

For more information on our benefits offerings, click here.

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Qualifications

See above for qualifications details.

Language

English (Required)

Education and Work Experience

High School Diploma (Required)

Administrative experience providing outstanding administrative support in a fast-paced environment, Experience coordinating trainings and/or meetings preferred, High school diploma or GED equivalent required, Minimum three years professional experience in a fast-paced environment with competing priorities

Our EEO Policy

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don't forget to attach your resume to complete your application.