Manager, Critical Facilities Operations - Ashburn, United States - NTT

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Manager, Critical Facilities Operations is responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This position is required to interact with RagingWire personnel, vendors, partners, contractors and clients.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center.
• Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance).
• Ensures the CFOps team works effectively to achieve the CFOps goals.
• Manages budget, staff planning, NPS feedback, operational efficiency, etc.
• Directly interfaces with Construction management team, contractors and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online
• Works with the Regional Director and Finance to develop and track annual budgets.
• Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the Mechanical/Electrical Data Center Technician and Facility Technicians on equipment, PM's, QA and CFOps procedures/processes.
• Manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer-impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on-call schedule to respond to emergency situations at the data center.
• Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.
• May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
• Performs other duties as assigned.
• Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to be highly confidential.
• Ability to work in a team environment.
• Ability to manage stress and/or fast pace effectively.
• Knowledge of current NFPA Electrical, Fire and Life Safety and building codes.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Excellent customer service skills.
• Excellent verbal and written communications skills.
• Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously.
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project).
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 3MW
• Static UPS systems
• Multi-string flooded cell and VRLA batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data center power distribution and management systems
• Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines.
• Ability to conduct power system capacity, safety and code compliance assessments.
• Ability to train the Critical Facilities Staff on systems and procedures.
• Ability to operate in and promote a rigorous process-driven, team environment.
• Ability to logically analyze and solve problems.
• Detailed oriented.
• Analytical thinking, problem solving, customer oriented, and commitment to quality.
• Excellent problem-solving skills.

#GlobalDataCentersCareers

EDUCATION & EXPERIENCE

• High School Diploma required.
• Bachelor's degree in related field or equivalent education and/or work experience to meet requisite skills.
• 7-10 years' progressive data center and/or critical facilities experience with at least three years in a supervisory position.

PHYSICAL REQUIREMENTS

• Ability to lift heavy equipment, up to 50 lbs.
• Primarily sitting with some walking, standing, and bending.
• Able to hear and speak into a telephone.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

WORK CONDITIONS

• Typical data center work environment with varying temperatures and loud noises.
• Extensive daily usage of a computer or workstation.
• Must be comfortable working in a highly critical, fast paced environment with shifting priorities.
• Must be able to respond to emergency situations at the data center.
• Must be available by phone during assigned work schedule and after hours for emergency situations.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays and on-call support.

SPECIAL REQUIREMENTS

• May travel to other NTT domestic sites as needed.
• Must work on-site; telecommuting is not permitted.
• CPR/First Aid/AED Certification during employment.
• Must wear close-toed shoes with a solid leather or composite sole.
• Must possess a current, valid state-issued driver's license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 122,000 - $ 168,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.