Account Resolution Specialist - Frederick, United States - Guitar Center Stores, Inc.

Guitar Center Stores, Inc. Frederick, United States

1 week ago

Description

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope.

Individuals on the Account Resolution team are also called upon to conduct research, contact customers regarding resolution of issues, and follow up on any outstanding issues in a consistent fashion.

The Account Resolution team investigates and resolves account issues to improve customer relations while protecting company profits.

The Account Resolution team also oversees routine account maintenance including, but not limited to, order cancellations, order returns, paid in full accounts, and instrument maintenance agreements.

Investigate and correct account discrepancies, billing concerns, rental order exceptions.

Reconcile and correct accounts with various billing and inventory issues that may originate from system or user error.

Respond to incoming escalated billing requests and inquiries.

Additional duties as assigned

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound.

We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument.

We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien.

When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies.

Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers.

In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States.

Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To

join

our

band,

you'll

need

the

following

experience:
Minimum Experience/Knowledge/Skills

Bachelor's Degree is preferred, in Business, Accounting, Mathematics, or related field (equivalent experience substitutable)

4 years of relevant work experience

Basic knowledge and familiarity with MS Word, Excel, and Outlook

Basic knowledge of accounting and billing principals

Intermediate understanding of traditional and online retail transactions

Love

this

gig

and

want

to

apply?

Send your resume and cover letter today along with salary expectations

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

All employment decisions are based on valid job

related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.

You can request reasonable accommodation by calling 1

ext. 2862 or by sending an email to

Full-time
#J-18808-Ljbffr

Account Resolution Specialist

3 days ago

Music & Arts Frederick, United States

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope. Individuals on the Account Resolution team are also called upon to conduct research, contact customers regar ...
Account Resolution Specialist

1 week ago

Guitar Center Stores, Inc. Frederick, United States

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope. Individuals on the Account Resolution team are also called upon to conduct research, contact customers regar ...
Account Resolution Specialist

2 weeks ago

Music and Arts Co Defunct Frederick, United States

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope. Individuals on the Account Resolution team are also called upon to conduct research, contact customers regar ...
Account Resolution Specialist

1 week ago

Music and Arts Co Defunct Frederick, United States

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope. Individuals on the Account Resolution team are also called upon to conduct research, contact customers regar ...
Account Resolution Specialist

4 days ago

Music and Arts Co Defunct Frederick, United States

The position of Account Resolution Specialist primarily focuses on the handling of escalated account issues that are prioritized due to difficulty in breadth and/or scope. Individuals on the Account Resolution team are also called upon to conduct research, contact customers regar ...
Deb Resolution Specialist

1 week ago

latitude Reston, United States

Job Title: Debt Resolution Specialist · Location: Reston, VA · Hourly Rate: $20-$26 per hour · Position Overview: As a Debt Resolution Specialist, you will play a crucial role in assisting clients in resolving their outstanding debts and achieving financial stability. This pos ...
Office Management Specialist

2 days ago

Clear Resolution Consulting, LLC Reston, United States

OPPORTUNITIES TO IGNITE YOUR PASSION, CRC services include Intelligence Analysis, Business Management, Cyber Operations, and Information Technology Consulting Services to the Department of Defense (DoD), Intelligence Community (IC) and other Federal Agencies. We offer a wide rang ...
Technical Support Specialist, Fully Remote

1 week ago

Centauri Health Solutions Rockville, United States

**Role Overview**: · As a Technical Support Specialist, you are a critical member of our Support team and report to the Director of Customer Support and Enrollment. This role is responsible for delivering first class technical customer support as part of an innovative and forward ...
Navsealogcen Itss

2 days ago

IT Partners,Inc Herndon, United States

Computer User Support Specialist · Mechanicsburg, PA, Kittery, ME, or Remote, Full Time · Description · **Requirements**: · - Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions · - Exceptional customer service mannerism and attitude · ...
Digital Experience Specialist

1 week ago

Loudoun County Public Schools Purcellville, United States

**Job Overview** · The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical u ...
Help Desk Specialist

1 day ago

Computer World Services Kearneysville, United States

The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users ...
Cash Specialist 3

1 week ago

Inova Health System Fairfax, United States

The Cash Specialist 3 ensures that Access data base reports and rejection reports are worked timely and fulfilled. Ensures the appropriate and timely write-off of all account adjustment requests. Responsible to handle non-payment EOB's and denial requests. Performs timely and acc ...
IT Cybesecurity Specialist

4 days ago

U.S. Coast Guard Kearneysville, United States

**Duties**: · In this position you will collaborate with a Team of Network Professionals and serve as an IT Cybersecurity Specialist for IT Network Infrastructure, responsible for the planning, analysis, design, development, testing, configuration, installation, implementation an ...
Help Desk Specialist

3 days ago

Lafayette Federal Credit Union Rockville, United States

: · **NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. **_Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions._ · **Lafayette Federal Credit Union has earned th ...
Pharmaceutical Quality Assurance Associate

1 week ago

Intelliswift Software Frederick, United States

Job Title - Pharmaceutical Quality Assurance Specialist I · Location - Frederick, MD Onsite · Duration - 07 months assignment · We are seeking a highly motivated individual to join us as a Quality Assurance Specialist. In this role you will support the activities of the Quality A ...
Data Visualization Specialist/data Scientist

4 days ago

ITC Federal, Inc. Fairfax, United States

Overview: · **JOB TITLE**:Data Visualization Specialist/Data Scientist · **GOVERNMENT AGENCY**: DOJ LESIS (Law Enforcement Services & Information Sharing) National Law Enforcement Accountability Database (NLEAD) · **POSITION INFORMATION**: Full-Time Position · **FLSA STATUS**: Ex ...
Administrative Specialist

6 days ago

Inalab Consulting Inc Fairfax, United States

**Title**: Administrative Management Support · **Location**: Ft Belvoir, VA (HYBRID - 1 day a week on site) · **Clearance Required**: Clearable (Public Trust) · **About the Opportunity** · Inalab has an immediate opening for an Administrative Specialist to support the PEO EIS org ...
Financial Specialist

1 week ago

U.S. Fish and Wildlife Service Shepherdstown, United States

**Duties**: · As a Financial Specialist your duties will include, but are not limited to, the following: · - Plans and conducts financial management studies that involve analysis of complex, interrelated administrative processes in budgetary, financial procurement, and property m ...
Aml/bsa Investigator

1 day ago

EagleBank Rockville, United States

Overview: · We are a values driven organization putting **Relationships FIRST**. EagleBank (NASDAQ - EGBN) is focused on being **Flexible, Involved, Responsive, Strong**, and **Trusted**. By prioritizing meaningful connections with our customers, employees, and shareholders, we r ...
Manager, Contracts

1 day ago

DSI Tech Ashburn, United States

We have an exciting career opportunity for a Public Sector Contracts and Proposals Manager to join our growing DSI Tech team · As a Manager of Public Sector of SLED (state, local government & education) and Federal Contracts & Proposals, you will lead a multi-functional team focu ...