Help Desk Specialist - Kearneysville, United States - Computer World Services

Computer World Services

Verified Company

Kearneysville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions.

Provides expertise to resolve second tier technical support issues for users of the organization's products and services.

Key Tasks and Responsibilities

Uses automated information systems to analyze routine situations
Reviews incoming requests and receives incoming calls. May prioritize for proper action
Resolves user problems quickly and efficiently
Conducts technical research to resolve issues as they are presented

Job Requirements:
Education & Experience

High school diploma or GED is required
15 years of customer service experience is required
Ability to communicate effectively, both verbally and written
Ability to troubleshoot and problem solve

Certifications

Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)

Security Clearance

Must be able to obtain and maintain government customer Public Trust clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

No travel required

Job Snapshot:

Employee Type:
Full-Time

Location:
Kearneysville, WV (Onsite)

Job Type:
Customer Service, Government, Information Technology

Experience:
Not Specified

Date Posted: 03/22/2024

Job ID: 4183/3096/20398