Help Desk Specialist - Rockville, United States - Lafayette Federal Credit Union
Description
:NOTICE:
JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. _Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions._
Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today
Welcome to Lafayette Federal Credit Union Careers
Our organization is growing, and we are seeking top-notch individuals to provide support to our members.
Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.
- Can you provide friendly, professional, and accurate service and support to all members and associates?
We are currently seeking a
Help Desk Specialist to join our dynamic team
About us:
Our Difference:
_What makes Lafayette Federal cutting-edge_? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work We have been recognized nationally by (1)
Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from
Bauer financial, and (3) we've also ranked #12 in S&P Global' s Top Performing Credit Union's in 2022 for the second year in a row
Our Culture:
Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills.
We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
Our Opportunities:
Professional development, training, and certification is a priority for our employees.
We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
Requirements:
About the role:
We are currently seeking a
Help Desk Specialist to join our Information Technology Department.
Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring, and maintaining network hardware, software and communication links while providing help desk support to both credit union staff and members.
A day in the life of aHelp Desk Specialist will include:
- Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
- Troubleshooting PC hardware and software problems in a timely manner.
- Installing appropriate hardware or software within the specified time frames.
- Handling mobile phone MDM setup, new user creation and terminated employee deletion.
- Providing friendly, professional, and accurate service and support to all members and associates.
- Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
- Responding quickly to all service requests and ensuring problem resolution as quickly as possible.
Experience:
- Two to five years of similar or related experience
Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey.
We provide employees with a generous benefits package including:
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Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan):
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Fully funded deductible (HMO Plan):
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401k employer matching contribution:
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Income protection with life insurance, short and long-term disability:
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Paid time off & holiday leave:
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Educational assistance:
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Commuter benefits program and more
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
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Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer:
- **EOE/AA/DISABILITY/VETERAN
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