Technical Support Assistant - Sioux Falls, United States - JobsRUs

JobsRUs Sioux Falls, United States

3 weeks ago

Description

is seeking to hire a Technical Support Assistant for our client in Sioux Falls SD
Benefits Available
Weekly Pay
$ /Hour

Description:
This role will focus on gaining technical knowledge, service management, and training skills by supporting a wide range of internal and external customers at OLM Food Solutions as part of a newly developed advanced technology deployment
The candidate will assist OLM's IT technical services team with end-user support, updating records in various software, resolving service desk tickets, and at times visiting local facilities as an in-person technical assistance liaison
Assists with configuring and installing technology for OLM customers and internal users.
Perform application maintenance and system upgrades, including service packs, patches, and configuration changes
Administration of asset inventory software for accurate tracking of technology in multiple facilities
Assist with updating various technology applications with customer-specific data including digital menus, online ordering, etc.
Review and update technology-based walkthrough guides for accurate self-service knowledge transfer
Monitor customer requests and assist with end to end customer interaction through resolution
Supply training opportunities to OLM customers on the use of deployed technologies to satisfy business needs
Help support, coach, and provide resolutions to end users on technology requests
Other duties as assigned.

Experience and Education:
Education and/or Experience
Currently enrolled or pursuing a degree in Information Technologies or a relevant field.
Communication/Language Skills
Excellent communication skills (written and verbal) are a must
Ability to read and comprehend documents, simple instructions, and product labels.
Technical Competencies
Experience & knowledge in MS Office products (Excel & Word), knowledge of basic IT technology terms.
Mathematical Skills
Strong analytical skills with the ability to calculate figures and amounts along with performing basic math functions.
Reasoning Abilities
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Strong analytical skills with the ability to identify opportunities.

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