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    supervisory medical support assistant - Sioux Falls, United States - Department Of Veterans Affairs

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    Full time
    Description

    Summary



    The Supervisory Medical Support Assistant (MSA) position serves in the Clinical Support Service Line in the Sioux Falls VA Health Care System as the direct line supervisor for all assigned MSA staff which includes at least 1 Lead MSA and is responsible for the daily oversight of the area in which they are assigned, providing direct supervision, guidance, and leadership. This team may include various MSA levels ranging from GS-3 through GS-7 levels.



    Duties


    Duties include:

    • Assigning and evaluating the work of subordinate staff;
    • Resolving complex problems to ensure patient services are met;
    • Evaluating new products, equipment, and systems in order to make recommendations for improved operations; Identifying educational or training needs;
    • Making final decisions on selections;
    • Evaluating performance, and taking disciplinary action when necessary.
    • Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
    • Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
    • Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
    • Responsible for maintaining the confidentiality of information obtained to carry out required duties.
    • Routinely communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
    Work Schedule: Mon - Fri, Normal Administrative Hours

    Telework: 10 percent

    Virtual: This is not a virtual position.

    Functional Statement #: 000000

    Financial Disclosure Report: Not required


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