No more applications are being accepted for this job
- Act as clerical and technical representative in the patient care area.
- Provide support to the professional staff (physicians, nurses, social workers, administrative officers).
- Enhance customer service by demonstrating police, cooperative, and respectful behavior.
- Work with others to accomplish tasks or goals.
- Serve as initial contact/receptionist for customers by phone and/or in person for the Specialty Care ICC.
- Triage calls for urgency and/or assimilate all information necessary for staff to respond to calls.
- Perform data abstractions for special projects.
- Identify and report health and safety hazards in work area.
- Maintain and update databases with patient information.
- Request records from other VA facilities and/or private facilities, ensuring security and accountability of paper records.
- Prepare correspondence and publications to assist leadership.
- Make travel arrangements for patients to arrive and return for scheduled appointments through VA travel.
- Utilize a variety of computer word processing to create reports, policies, forms, pamphlets, and other administrative reports.
- Perform accurate timekeeping operations for all employees of the Specialty Care ICC.
- Other duties as assigned.
Program Support Assistant - Sioux Falls, United States - Department Of Veterans Affairs
Description
Summary
The Program Support Assistant (OA) will provide a full range of administrative and clerical support to the Specialty Care Integrated Clinical Community (ICC) as part of the Sioux Falls VA Health Care System in Sioux Falls, South Dakota.
Duties
Major duties include but are not limited to:
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Assistant (OA)/ PD80186A
Relocation/Recruitment Incentive: Not authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit Position: Yes - AFGE/1272
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.