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    Vice President of Field Operations - Los Angeles, CA, United States - The Jacobson Group

    The Jacobson Group
    The Jacobson Group Los Angeles, CA, United States

    2 weeks ago

    Default job background
    Description
    An insurance company offering diverse lines of commercial insurance products is seeking a Vice President of Claims. This is a hybrid role in Bel Air, Maryland.

    Summary:

    The Vice President of Claims' mission will be to help drive the continued innovation and expansion of our claims capabilities, while maintaining superior adherence to regulatory mandates, customer service standards, claim adjustment strategies, and conservative and consistent loss reserving.

    This role leads the effort to define the operating processes/best practices, customer service standards, and technology strategy that will drive the company's efficient and effective claims experience.

    The breadth of responsibilities for this role touch virtually every aspect of the value chain of a traditional claims department, as well as new initiatives that are required to keep the company's claim operations and services at the forefront of compliance, efficiency, and customer satisfaction.

    This position serves on the senior leadership team of the company in creating, maintaining, and achieving short- and long-term strategic and operational objectives, while protecting and championing the company's unique and paramount culture.


    What You Will Do:

    Claims Strategy and Innovation: Identify and implement innovative tools and approaches to enhance the claims experience and overall claims value proposition.

    Monitor market trends, competitors, and performance to help shape claims strategy. Support the evaluation of different approaches/options to help drive key decisions.

    Ensure established claim practices, strategies, and operations are maintained at all levels, with all team members fully educated and trained for successful execution.


    Case Settlement and Reserve Strategy:

    Develop procedures and policies to enhance and improve the processing, investigation and settlement of complex and high dollar value claims.

    Develop strategies and procedures to ensure case reserve accuracy.


    People Leadership:
    Recruit, train, and develop a claims team that will take on the full scope of claim activities. Ensure team is motivated and clear on objectives and indicators of success, and measures of skill development.

    Instill and maintain a positive, helpful and on-brand customer experience through training and tools to support clear and professional communications and engagement.

    Maintain appropriate and responsible succession planning at all levels.


    Business Process Design/Improvement:

    Work with the design and tech teams to shape and enhance automated claim workflows to improve efficiencies and customer satisfaction while maintaining compliance with internal and external requirements/regulations.

    Help develop and build core internal and customer-focused claim processes.


    Claims Insights and Analytics:
    Develop analytics and insights to identify opportunities and trends that drive claims efficiency, effectiveness, and financial responsibility.

    Work with our data team to develop enhanced reporting models and metrics to better monitor trends and claim drivers, as well as group and individual team member performance.

    Lead periodic analyses and performance reviews for internal and external stakeholders.


    Striving for Excellence:
    Help ensure we meet or exceed the high standards we set for ourselves and for adherence to all required standards, both internal and external

    Team Player:
    Be a part of the front-line in answering partner questions, addressing challenges, and supporting both customers and the internal team

    Corporate & Team Advocate:

    Promote the culture and values the company espouses through its mission and vision in a mutually inclusive and diverse work environment.

    Guide team members in their personal and professional development, and champion their appropriate causes and solutions for the betterment of all.


    What You Will Bring:
    Bachelor's Degree or equivalent experienceMinimum of 15 years property & casualty industry experience5 years in a claims leadership position7 years of supervisory/managerial experienceCompletion of AIC designation or participation in CPCU programCPCU designation preferred

    Who You Are:

    Building and managing claims teamsClaims technology, tools, and processesRegulatory and compliance matters (including responding to DOI complaints)Complex/Large Loss and Litigation managementTPA management/oversightClaims performance reviews and/or claims leakage and case file reviewsPrior exposure to, and a good understanding of, the technical aspects of the broader insurance business (i.e.

    , sales/distribution, underwriting, product/portfolio management, forms/filings, actuarial pricing/reserving, ERM, and reinsurance) - as related to Claims dynamics and experienceStrong analytical capabilities and business judgmentStrong collaborating skills, and ability to work effectively both independently and as part of a teamComfortable in fast-pace environment with frequent deadlines; high-energy, self-motivated, proactiveExcellent communication and interpersonal skillsAbility to multitask and be flexible with regard to workload and assignmentsAbility to exercise judgment
    #J-18808-Ljbffr
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