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Employee Benefits Account Manager - Camden, United States - Corporate Synergies
Description
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager
to their
Corporate Synergies
team in Philadeplhia
Metro Region.
Job Summary:
The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting (the Team) with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business).
Essential Functions:
Key Responsibilities:
Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management.
Maintain up-to-date client files/internal systems in accordance with CSG's standard protocols.
Compliance with CSG's processes and operating standards.
Essential Duties:
As part of the client life cycle (on-boarding, ongoing
support
and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:
Supporting the Team Lead to understand a client's goals/objectives and develop a multi-year strategic plan (roadmap)
Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
Prepare standard and ad-hoc reports and other client related projects (as needed)
Developing, cultivating and maintaining strong client/vendor relationships
At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary.
Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG's data standards and filing requirements.
Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
Interact with carriers and vendors on behalf of the client and the team.
Ability to identify and leverage resources appropriate for upsell opportunities.
Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).
Develop new and creative benefit solutions with guidance.
Competencies & Qualifications:
Strong attention to detail, well organized and responsive,
Working knowledge of all aspects of:
CSG suite of services and available solutions
Insurance and healthcare related products
Regulatory and compliance related matters (including healthcare reform)
Ability to model financial implications from benefit programs
Comfortable in negotiating with insurance carriers
Ability to identify problems and create effective solutions
Proficient in Microsoft Excel, PowerPoint, Word and Publisher
Ability to quickly learn new skills
Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary,
Ability to establish relationships with internal and external stakeholders
Strong oral and written communication skills
Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
Possesses a basic understanding of general business and financial concepts
Ability to effectively create, organize and manage a project plan
Basic understanding of strategy and long-term planning
Education & Experience:
Education - Bachelor's Degree preferred.
Experience – 3+ years of prior practical account management experience with a health and welfare carrier or broker is required.
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