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Service Manager - Austin, United States - Anaplan
Description
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Were growing fast, constantly innovating, and couldnt be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
At Anaplan, we are looking for a self-motivated **SITE RELIABILITY ENGINEER** to join our Infrastructure Engineering team in **SAN FRANCISCO**. The Infrastructure Engineering team has a global presence across San Francisco, US, London, UK, and York, UK. You will be partnering with the UK Service Manager team, as well as Engineering Development teams, Product Architecture, and Program Management. As a Site Reliability Engineer, we know that you are passionate about seamless uptime. You delight in building tools to automate routine tasks and constantly seek new ways to improve system performance. If you also want to join a fast-growing organization and work with friendly passionate people, you found the right place
Located in the heart of the SOMA district, you can feel the excitement and energy of what we do at Anaplan when you step into our San Francisco office. Were a high-growth company developing best-in-class solutions to planning at an enterprise scale. Our customers rely on Anaplan as an always-on shared source of truth as they navigate the constant change and planning required to stay on top in the marketplacewe're pioneering the Connected Planning discipline to help business make decisions more quickly and decisively than ever before.
**What youll be doing:**
Utilize/Build your skills in automation, replication and scaling in both public cloud and private data center environments
Extend the existing automation we have in place and making things even easier to use
Triage, troubleshoot, and fix production problems in every layer of the stack
Write scripts to build custom tools for automation, replication and scaling
Create actionable alerts to fix system outages before they occur
Develop, improve, and tune logging, monitoring, and alerting
Support Engineering development teams in getting their products to production and supporting them once there
Monitor and provide metrics on our systems
Adhere to compliance standards in the development and operations spaces as guided by Engineering security.
Write software to improve reliability and recoverability of production systems
Identify manual work, document the fix in the form of a runbook, then automate it away
Participate in 24/7 on-call rotation supporting production systems
**More about you:**
BS in Computer Science and 3+ years relevant experience OR 6+ years equivalent experience supporting production platforms
**Experience with:**
Automation using tools such as Chef, Ansible, Terraform and Rundeck
Scripting in any of the following: Ruby, Python, Bash
Multi Data center management, replication, scaling; taking a bare metal server/hardware to a fully functional application server
Middleware components such as HA Proxy, NGNIX, and Apache
Supporting Kubernetes environments in production
Metrics and monitoring using Splunk, SignalFx, Sumo Logic, or open source alternatives
Managing public cloud technologies (AWS, GCP, Azure)
Linux administration including package management, DNS and network file system
**Bonus points:**
MySQL replication, backups, some light querying
Networking Switches, routers, firewalls, VPN
**Our Commitment to Diversity and Inclusion** Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day **COVID-19** Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process. , for purposes that may include site operation, analytics, enhanced user experience, or advertising. You may choose to consent to our use of these technologies, or manage your own preferences.
