Website Support Specialist - Auburn Hills, United States - Akkodis

Akkodis Auburn Hills, United States

1 week ago

Description

***POSITION IS HYBRID in Auburn Hills, MI***

The Akkodis development team specializes in creating and managing the design templates for dealer websites, which allows dealers to showcase their inventory and engage with potential customers via website leads. As a Website Support Specialist, you will play a crucial role in providing technical assistance and support to our automotive dealer clients, ensuring the smooth operation and maintenance of their websites. Additionally, you will work directly with the development team to assist in root-cause analysis, provide quality improvement suggestions, and consult on the development and rollout of new website features and functions.

Responsibilities:

Main responsibility is to assist dealers in setting up, maintaining, and optimizing their websites.

Dealer Website Support Specialist supports dealers utilizing web, email, chat, and phone support channels.

Monitor, track, and escalate topics to the Development Team

Troubleshoot website issues, assist with website management tools and ensure proper CI branding.

Qualifications:

Bachelor's Degree in Web Design, Computer Science, or Marketing/UI/UX Design-Focused Degree

1-3 years' experience in website design or support

Excellent Oral and Written Communication skills

Ability to handle support calls from upset dealers while providing best-in-class support.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

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