PC Technical Support Specialist - Warren, United States - MAINGEAR

MAINGEAR Warren, United States

3 weeks ago

Description

Job Description

About MAINGEAR

Founded in 2008, MAINGEAR is a high-performance PC systems builder that offers custom gaming desktops, notebooks, and workstations. Each system is handcrafted for precision performance and uncompromised quality. This attention to detail and craftsmanship has won us multiple Editors' Choice awards from publications such as PC Gamer, Hot Hardware, and PC World, and we continuously receive high praise from today's leading tech influencers, like Linus Tech Tips, MKBHD, and Gamers Nexus. Our passion for innovation and building the best gaming PCs on the planet sets us apart from all other system integrators.

Job Description

MAINGEAR is looking for passionate PC gaming hardware enthusiasts and IT professionals to join our award-winning technical support team. This full time in-office position will focus on delivering technical support and product assistance to our customers. MAINGEAR support has consistently been rated as the best in the industry, and we are looking for new team members to help drive our mission forward. The ideal MAINGEAR employee is self-driven, adaptable, professional, knowledgeable, and dependable.

Responsibilities will include:

Delivering an exceptional customer service and support experience, focused predominantly on inbound calls and emails
Troubleshooting hardware and software issues via phone, email, and remote assistance software
Assisting customers with performance issues in games and professional applications
Documenting customer interactions with detailed notes and records.
Communicating and collaborating with other team members to grow our internal knowledge base.
Assisting the RMA department with PC upgrades and repairs.
Following internal guidelines to ensure issues are resolved efficiently and effectively.
Developing knowledge base articles for our website to improve the customer support experience.

Qualifications:

Professionally

1-2+ years of customer service experience (Preferred)
1-2+ years of PC hardware and software troubleshooting experience (Preferred)
Ability to research and find solutions to new problems.
Experience with helpdesk ticketing systems (Preferred)
Excellent customer service etiquette and communication skills; must be able to articulate tech issues and solutions effectively, both verbally and written, at times to someone with a limited technical understanding
Ability to multitask and problem solve with a strong attention to detail
Ability to complete tasks independently and in group settings.
Proficiency in Microsoft Office suite and strong technical knowledge of current Windows operating systems

Personally

You're a passionate PC gamer who builds computers for friends and family.
You stay up to date on the latest PC gaming trends and hardware (tech reviews, YouTube, Reddit, etc..)
You're excited to work in an environment with like minded tech and gaming enthusiasts.

Education:

A+, or other technical certifications (preferred, not required)
High school diploma

Benefits

Hybrid work schedule (Support team works from home on Fridays)
Medical, dental, vision benefits
Paid time off
Parental leave
Monthly in-office barber
Employee discounts on the latest PC/gaming hardware

Company DescriptionMAINGEAR is a high performance PC system integrator that offers custom desktops, notebooks and workstations. Each system is hand crafted for precision performance and uncompromised quality. With a passion to build the best and most innovative high performance computers, MAINGEAR sets the standard among system integrators.

Company Description

MAINGEAR is a high performance PC system integrator that offers custom desktops, notebooks and workstations. Each system is hand crafted for precision performance and uncompromised quality. With a passion to build the best and most innovative high performance computers, MAINGEAR sets the standard among system integrators.

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