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Rancho Cucamonga

    Customer Service Representative - Rancho Cucamonga, United States - HavenHub

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    Description

    Job Description

    • Full-time position with benefits.
    • Work location: Rancho Cucamonga office.

    Join our team as a Customer Service Representative at HavenHub, where you play a vital role in ensuring our clients' utmost satisfaction. Your main duties include:

    Key Responsibilities:

    • Responding promptly and courteously to customer inquiries through various channels.
    • Scheduling appointments for HVAC and turf installation services.
    • Providing accurate information on services, pricing, and scheduling policies.
    • Addressing and resolving customer concerns professionally to exceed expectations.
    • Maintaining detailed customer records in our CRM system.
    • Collaborating with sales and operations for efficient service delivery.
    • Assisting in developing customer service procedures to enhance department efficiency.

    Requirements:

    • Experience with ServiceTitan software.
    • Previous customer service experience, especially in home services or construction.
    • Excellent communication skills, both verbal and written.
    • Strong attention to detail and organizational abilities.
    • Effective problem-solving skills and proactive handling of inquiries.
    • Proficiency in CRM software and maintaining accurate records.
    • Leadership qualities and customer-centric mindset.
    • Fluency in English, Spanish proficiency is a plus.

    Benefits:

    • Competitive salary and health benefits.
    • Opportunities for career growth within the company.
    • Supportive work environment focused on teamwork and development.

    Company Description

    HavenHub is your dedicated partner in creating comfortable and joyful living spaces. With expertise in Landscaping, Roofing, and HVAC solutions, we prioritize customer satisfaction above all else. Our commitment to excellence ensures a premium experience from project initiation to completion. Join the HavenHub family where your home is our passion.



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