Call Center Customer Service Representative - Ontario, United States - Reboot Tech

Description

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REBOOT TECH, LLC is an R2v3-certified start-up company in IT asset disposition (ITAD) and end-of-life electronics recycling. We are searching for a reliable and qualified Sales Service Representative. _


Responsibilities include but are not limited to:

• Promote Reboot Tech LLC products and services while addressing customer inquiries and concerns.
• Ensure all interactions and transactions adhere to regulatory requirements and company policies.
• Utilize CRM systems, particularly Zoho, to manage customer data and interactions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate channels for resolution.
• Uphold a professional and courteous demeanor in all customer interactions.
• Collaborate with team members and management to meet performance goals and targets.
• Perform additional duties as assigned by supervisors or team leads.
• Assist in various officerelated tasks, and collaborate with other associates on projects as needed.

, at-will w/90-day probationary period.


Schedule:

• 8hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Hourly
• Pay based on experience

Work Location:
In person


Ability to commute/relocate:

Ontario, CA:
Reliably commute or planning to relocate before starting work (required).


Requirements:

• Minimum of 1year experience in a call center or customer service role.
• Proficiency in managing CRM systems, specifically Zoho CRM.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work in a fastpaced environment
• Demonstrated problemsolving abilities and attention to detail.
• Previous experience in recycling and or waste management is a plus but not mandatory
• Flexibility to adapt to changing priorities and work schedules.
• Familiarity with sales techniques and ability to drive revenue through customer interactions.
• Fluency in English is required; bilingual proficiency in English and Spanish is a plus.
• Ability to sit for extended periods and use computer equipment effectively.
• Comfortable working in a fastpaced environment with moderate to high noise levels.

Benefits:

• Ongoing Training
• Opportunities for career advancement
• Paid Sick Leave
• Travel Opportunities

Pay:
$ $20.00 per hour


Benefits:

• Onthejob training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Inperson
• Office

Experience:

• Customer service: 1 year (required)
• Call center

: 1 year (required)

• Zoho

CRM:
1 year (preferred)


Language:

• Chinese (required)

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (required)

Work Location:
In person